Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Failed CC payment and no apparent action to update.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Failed CC payment and no apparent action to up...
Failed CC payment and no apparent action to update.
03-06-2011 4:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm in the process of swithing to fibre, but the P&P payment for the router failed as my details we out of date.
I updated them Tuesday, poked ticket #43091207 on Wednesday, but so far there's been no sign of action .
(no response to ticket, account still shows payment failed, no signs on CC of payment being taken)
Can someone confirm whether my router was sent as I'm expecting BT Tuesday morning.
I updated them Tuesday, poked ticket #43091207 on Wednesday, but so far there's been no sign of action .
(no response to ticket, account still shows payment failed, no signs on CC of payment being taken)
Can someone confirm whether my router was sent as I'm expecting BT Tuesday morning.
Message 1 of 5
(871 Views)
4 REPLIES 4
Re: Failed CC payment and no apparent action to update.
03-06-2011 5:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI kmilburn,
I'll look into that for you now.
Jojo
I'll look into that for you now.
Jojo
Message 2 of 5
(370 Views)
Re: Failed CC payment and no apparent action to update.
03-06-2011 5:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi kmilburn,
That's done for you now.
Jojo
That's done for you now.
Jojo
Message 3 of 5
(370 Views)
Re: Failed CC payment and no apparent action to update.
03-06-2011 5:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Jojo
Thanks for the swift action.
I assume as you've had to do this today that there is little chance of the router turning up (3-5 days) before BT do (<2 days)?
Can I ask why nothing was done about this earlier, I received an email telling me that I'd updated my details and I assume that would have shown up internally too.
And even if it didn't how come the update to the ticket was not actioned.
Could you please give those responsible a kick in a suitable area for me.
Thanks
Kevin.
Thanks for the swift action.
I assume as you've had to do this today that there is little chance of the router turning up (3-5 days) before BT do (<2 days)?
Can I ask why nothing was done about this earlier, I received an email telling me that I'd updated my details and I assume that would have shown up internally too.
And even if it didn't how come the update to the ticket was not actioned.
Could you please give those responsible a kick in a suitable area for me.
Thanks
Kevin.
Message 4 of 5
(370 Views)
Re: Failed CC payment and no apparent action to update.
07-06-2011 10:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yay,
The router has been delivered, now I just need the engineer to turn up..
Thanks again Jojo
Kevin.
The router has been delivered, now I just need the engineer to turn up..
Thanks again Jojo
Kevin.
Message 5 of 5
(370 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Failed CC payment and no apparent action to up...