Failed CC payment and no apparent action to update.

[#1]

I'm in the process of swithing to fibre,  but the P&P payment for the router failed as my details we out of date.
I updated them Tuesday,  poked ticket #43091207 on Wednesday,  but so far there's been no sign of action .
  (no response to ticket, account still shows payment failed,  no signs on CC of payment being taken)
Can someone confirm whether my router was sent as I'm expecting BT Tuesday morning.

[#2]

HI kmilburn,
I'll look into that for you now.
Jojo

[#3]

Hi kmilburn,
That's done for you now.
Jojo

[#4]

Hi Jojo
Thanks for the swift action.
I assume as you've had to do this today that there is little chance of the router turning up (3-5 days) before BT do (<2 days)? 
Can I ask why nothing was done about this earlier,  I received an email telling me that I'd updated my details and I assume that  would have shown up internally too.
And even if it didn't how come the update to the ticket was not actioned.
Could you please give those responsible a kick in a suitable area for me. 
Thanks
Kevin.

[#5]

Yay, 
The router has been delivered,  now I just need the engineer to turn up..
Thanks again Jojo
Kevin.