Following an issue with my bank account, Plusnet were unable to take a direct debit out. I didn't receive a notification, my service was simply disabled without warning. I setup a new payment method, and they have now been able to re-take payments.
However, every time i login to My Account on the Plusnet portal, I get 'This account has no invoice in Failed Billing', and I am unable to do anything in the member centre.
I have contacted Plusnet several times, and they say it is sorted, but it still isn't (see screenshot).