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Failed Billing

FIXED
dabhidhuaghd
Newbie
Posts: 2
Thanks: 2
Registered: ‎04-08-2022

Failed Billing

Could someone from PlusNet please remove the restrictions from my account.

I paid my bill 2 days ago but am still being redirected to the payment failed page.

When I go to make a payment it says 'Your current balance is £0', 'You don't need to make a payment on your account'.

I have restarted my router and I have also tried turning my router off for half an hour. 

3 REPLIES 3
OldBen
Dabbler
Posts: 11
Thanks: 6
Fixes: 2
Registered: ‎16-08-2021

Re: Failed Billing

Fix

Cheers for getting in touch.

 

I can still see that the restrictions are in place despite no other issues on the account. 

I've sent a request to have the redirect removed from your account which will be actioned soon.

Once the redirect has been removed simply reboot your router and everything should be back to normal. 

If the problem is still present just respond to this post and I will get back to you as soon as I can.

 

 

If this post resolved your issue please click the 'This fixed my problem' button

PNHelp100x100(biglogo).png  Ben
 Plusnet Staff
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dabhidhuaghd
Newbie
Posts: 2
Thanks: 2
Registered: ‎04-08-2022

Re: Failed Billing

Everything is working correctly again. Thank you for your help.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,619
Thanks: 10,177
Fixes: 1,606
Registered: ‎21-04-2017

Re: Failed Billing

Glad to see that!

Let us know if there's anything else you'd need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet