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Failed Billing web page not allowing connection

FIXED
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Newbie
Posts: 4
Fixes: 1
Registered: ‎18-09-2018

Failed Billing web page not allowing connection

Hi i am a few days late to paying my plusnet bill, i have been paid today so i can pay it but unable to contact thru phone as my phone is no longer working. This is all that i get when i try to load the failed billing promt. thanks.

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4 REPLIES 4
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Aspiring Pro
Posts: 104
Thanks: 26
Fixes: 4
Registered: ‎14-11-2017

Re: Failed Billing web page not allowing connection

@roninjazz 

Can you reach other websites? (you have posted here so I guess yes)

Can you call PN from another phone? 0800 432 0200 

Kind Regards,

CJT
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Newbie
Posts: 4
Fixes: 1
Registered: ‎18-09-2018

Re: Failed Billing web page not allowing connection

hi i can reach other websites that i already have visited any other site and it gives me the failed billing page that doesn't load i also can't get onto the plusnet webiste itself eithier. I have no other phone i can use as i just have my broken mobile Sad

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Plusnet Help Team
Plusnet Help Team
Posts: 298
Thanks: 36
Fixes: 17
Registered: ‎30-03-2020

Re: Failed Billing web page not allowing connection

Hi there @roninjazz restrictions can take up to 4 hours to clear from the payment being made. If this issue continues after then please get back in touch so we can take a look for you Smiley

 Noor
 Plusnet Help Team
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Newbie
Posts: 4
Fixes: 1
Registered: ‎18-09-2018

Re: Failed Billing web page not allowing connection

Fix

Do not owrry used a vpn to pay for my overdue bill i can now browse normally thanks you NORD VPN Smiley