cancel
Showing results for 
Search instead for 
Did you mean: 

Failed Billing Issue

CW0712
Interested
Posts: 1
Registered: ‎06-02-2020

Failed Billing Issue

Trying to access my employer's company Intranet which is totally secure and keep getting the message "Failed Billing Issue".. I'm not even up to the 14 day deadline of restriction being placed.  Plus I can't even get into the PlusNet Website to pay my bill!!!!  This is the only way I can contact you!!! Need this sorted asap as have urgent work to do!!!

I've also noticed that my bill has crept up from £31.99 per month to £34.50 per month.

Have been a customer for over 5 years but the issues I've had over the last couple of months are seriously making me consider going elsewhere :-(((

1 REPLY 1
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Failed Billing Issue

HI @CW0712, thanks for getting in touch.

 

Apologies for the issues you've experienced with your service. It looks like you've since been in touch and payment has been processed. Were all your queries answered while on that call?

 

Regards

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team