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Failed Billing Error

Maddie15
Newbie
Posts: 1
Registered: ‎27-12-2018

Failed Billing Error

Hi...I keep getting the failed billing page trying to load which gives you the option to pay later. So after being on the phone to Plusnet twice they assure me my broadband is up and running which it is on some devices but when I try to start up my fire tv stick it won’t connect and Netflix won’t work on any device. The only thing that works is now tv and bbc player. I just don’t understand why the failed billing page won’t fully I’ve done all the usual resetting and restarting my router with no avail

Please help!
2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,142
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Failed Billing Error

Sorry to hear you're having issues.

I've manually removed the restrictions and dropped your connection so you shouldn't have this issue anymore.

Let us know if you're still having issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Mav
Moderator
Moderator
Posts: 20,597
Thanks: 3,877
Fixes: 431
Registered: ‎06-04-2007

Re: Failed Billing Error

Moderator's Note(s)

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
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