Failed Billing Error
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Failed Billing Error
- « Previous
-
- 1
- 2
- Next »
Re: Failed Billing Error
22-04-2018 12:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have cleared outstanding payment (due today). I have received a text and an email saying the payment has been successfully received, and a text and email saying the payment failed. When I try to remake the payment online, there is no outstanding bill. I am unable to access several websites. Plusnet - please fix asap.
Re: Failed Billing Error
23-04-2018 10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @BJP
Sorry for the issues you've had regarding your payment, I've sent feedback to the people responsible for the automated messaging as it certainly wasn't clear in your case what was going off.
We're not restricting your access to the internet, it appears some companies are using incorrect data in their Geo-location verification checks and that's making them assume you're in the USA.
I've fixed that for you now by adding a fixed IP to your account, but obviously that's just a short term fix that we can't do for all., We'd love to engage the companies that you were struggling to access and try to make sure no other customers are impacted by this issue and would be grateful for your help, please could you pop to this page and update us when you have a second.
Re: Failed Billing Error
23-04-2018 7:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately the issue is not fixed. I receive this message
The account has no invoice in Failed Billing
when trying to access many sites which I could access with no problem before I paid my bill online, on time.
Please fix asap. My account is still showing as cleared - next payment due 22 May.
Re: Failed Billing Error
24-04-2018 9:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It looks like the failed billing status on your account wasn't removed on our back-end systems.
I've just fixed that by disabling and re-enabling your account.
Can you let me know if you have any further issues?
Re: Failed Billing Error
24-04-2018 10:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your response.
Still not fixed.
The main site (watchseries.re) which had issues after I paid my bill on time, and after receiving conflicting and inaccurate messages from Plusnet, is still not showing videos. There was no problem at all using this site and accessing videos before the billing error issues from Plusnet.
I have not been able to access this site since Sunday.
I followed this advice, but with no success:
https://community.plus.net/t5/My-Account-Billing/Failed-Billing-Error/m-p/1519292#M29123
Please fix asap.
Re: Failed Billing Error
24-04-2018 10:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Try turning your router off for 65 minutes or more.
That has worked for most people in your situation.
Re: Failed Billing Error
24-04-2018 10:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I already tried that. Please help fix this.
Re: Failed Billing Error
25-04-2018 1:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Failed Billing Error
25-04-2018 8:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The issue seems to have been resolved today, after I first reported it on Sunday 22 April.
Re: Failed Billing Error
26-04-2018 9:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @BJP I'm pleased you're finally back online, and I'd like to apologise for the downtime but I'd also just like to point out that whilst it took 3 days to resolve, it was really resolved on the first day when you were unable to access some sites. That is not an issue with our services but with the Geo-location techniques of the sites that you were trying to use, us trying to fix that issue (that's not of our making) is what caused the additional issue.
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Failed Billing Error