cancel
Showing results for 
Search instead for 
Did you mean: 

Failed Billing Error account has no invoice

jamesanstee
Grafter
Posts: 486
Thanks: 8
Registered: ‎20-04-2012

Failed Billing Error account has no invoice

 @Gandalf I have a failed billing issue but trying to acknowlege the message to continue browsing but the page is generating the error page account has no invoice have tried leaving the router off but has not fixed this can the restriction please be manually removed.

8 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Failed Billing Error account has no invoice

WOW another one Sad 

Come on Plusnet sort this out its getting widespread

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
bigmattsummers
Newbie
Posts: 1
Registered: ‎13-11-2017

Re: Failed Billing Error account has no invoice

Same thing has just happened to me.

 

 

jamesanstee
Grafter
Posts: 486
Thanks: 8
Registered: ‎20-04-2012

Re: Failed Billing Error account has no invoice

Seems the billing system is not fit for purpose 

jamesanstee
Grafter
Posts: 486
Thanks: 8
Registered: ‎20-04-2012

Re: Failed Billing Error account has no invoice

Its getting a bit of a joke it says to contact us online but how am i supposed to do that when the account is restricted cannot even access the live chat due to the account having no invoice error and it seems im not the only one having this issue, Think it maybe time to start looking for an alternative broadband and phone provider .

Jules72
Newbie
Posts: 1
Registered: ‎13-11-2017

Re: Failed Billing Error account has no invoice

Same thing happened to me . 

jamesanstee
Grafter
Posts: 486
Thanks: 8
Registered: ‎20-04-2012

Re: Failed Billing Error account has no invoice

Finally have the issue resolved after almost 2 hours trying to get through to someone , they know about the error and are looking into it though i dont have much faith in them fixing it anytime soon.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Failed Billing Error account has no invoice

they have been looking at it , from my knowledge for past 3 months  !  even then they told me it was a Known Bug Knuppel

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
Posts: 9,624
Thanks: 3,097
Fixes: 487
Registered: ‎21-04-2017

Re: Failed Billing Error account has no invoice

Hi there.

I'm sorry to hear you're seeing this message.

When you're ready to pay your outstanding balance, you'll need to call us on 0800 432 0200.
Apologies for the inconvenience caused.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team