Failed Bill / Bad Redirects / Connection Issues.

[#1]

Can you please try again now @mcgnso?

[#2]

Still restricted.

[#3]

Sorry that this hasn't been resolved yet, @mcgnso

I've just submitted a manual request to get this removed for you - could you please let us know if you're not back online in the next few hours?

Best wishes

Dave

[#4]

Still restricted. Getting annoying now as I can't access a program I need to use.

[#5]

Hello @mcgnso,

I am deeply sorry that our efforts to remove this browsing interruption has not worked and I have raised this with the relevant team to get this resolved. 

I will personally monitor the issue and update you via the account here once the issue is resolved. 

[#6]

Can you take my block of again please.

[#7]

Hi @Macc2018

Thank you for getting in touch. 

I have manually removed this for you. We're really sorry for any inconvenience caused. 

Kind Regards

[#8]

Please remove my restrictions bill was only due yesterday this is the 3rd time !

[#9]

Thanks for getting back to us @Lavodog1

We've removed the restrictions from your account so you should be able to browse normally.

If you're still having issues please try rebooting your router

[#10]

This has happened again please remove

[#11]

Hello @Lavodog1,

I have removed this for you and you should now be able to browse normally. If the browsing restriction is still present please can you reboot your router and get back to us if the issue persists.

[#12]

Again they are bk on

[#13]

Have you paid your bill? That is usually a good fix for this ‘issue’.

However some users report difficulties being able to access the pay now screen or make contact with support to pay over the phone - have you encountered these issues as well?

Many find that having a DD mandate in place makes this problem go away for ever - have you tried that solution?

[#14]

Hi @Lavodog1

I have removed the restrictions again. 

Please ensure you make payment within the next 3 days in full to prevent further restrictions being applied to the account. 

Kind Regards, 

MoR

[#15]

@Townman  "Have you paid your bill? That is usually a good fix for this ‘issue’." sounds a bit condescending

we know you are trying to help , this is not helping .