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Failed Bill / Bad Redirects / Connection Issues.

Plusnet Help Team
Plusnet Help Team
Posts: 386
Thanks: 63
Fixes: 25
Registered: ‎25-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Lavodog1, sorry to hear that.

 

I have escalated your account to the relevant team for the restrictions to get removed which should be actioned within 4 hours.

 

Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
Macc2018
Grafter
Posts: 46
Thanks: 10
Registered: ‎28-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

PN can you please take off the block on my broadband please.

Plusnet Help Team
Plusnet Help Team
Posts: 461
Thanks: 55
Fixes: 18
Registered: ‎06-08-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Macc2018,

 

Thanks for getting in touch.

 

I've checked your details and can't see any account restriction in place. If you have called us about this today then it will have been removed, otherwise if you are having issues going online please do come back to us.

 

Thanks - Tahir

 

 

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
mcgnso
Dabbler
Posts: 12
Thanks: 2
Registered: ‎19-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Can you remove the restriction, please.

Plusnet Help Team
Plusnet Help Team
Posts: 690
Thanks: 93
Fixes: 38
Registered: ‎23-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @mcgnso

 

I have sent off a request to our back office team to have this removed for you. Please allow up to 4 hours. 

 

Please accept my sincerest apologies for any inconvenience caused. 

 

Kind Regards

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
tensulp16
Newbie
Posts: 4
Registered: a month ago

Re: Failed Bill / Bad Redirects / Connection Issues.

I have the same connection and failed billing issue.

Plusnet Help Team
Plusnet Help Team
Posts: 690
Thanks: 93
Fixes: 38
Registered: ‎23-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @tensulp16

 

We're more than happy to help with these issues if you can please PM your account username?

 

Kind Regards

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
tensulp16
Newbie
Posts: 4
Registered: a month ago

Re: Failed Bill / Bad Redirects / Connection Issues.

Check your PM.

Plusnet Help Team
Plusnet Help Team
Posts: 943
Thanks: 112
Fixes: 43
Registered: ‎26-03-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @tensulp16,

Thank you for getting back in touch with us. I have taken a look into your account and I've been unable to locate any fault with the services. With the issues you're experiencing, do they happen at certain times or does it happen randomly? Do they also occur across all of you devices and are they occurring over Ethernet cable connected devices?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Macc2018
Grafter
Posts: 46
Thanks: 10
Registered: ‎28-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

PN

 

 

Can you please remove the block on my broadband please.

 

I did call the other day about this.

 

Username is [Removed].

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).
tensulp16
Newbie
Posts: 4
Registered: a month ago

Re: Failed Bill / Bad Redirects / Connection Issues.

Yes - the issue happens randomly. This occurs across all of the devices using WIFI. I am not using an Ethernet cable at all.

Can I change my Plusnet community username to 'plususer16'?

 

Thank you for your help.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,170
Thanks: 184
Fixes: 55
Registered: ‎09-10-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Macc2018, thanks for your post.

 

We've checked the account and are not showing any restrictions in place, and we're showing both upward and downward traffic.

 

Was the issue now resolved for you?

 

@tensulp16  - Changing your forum username isn't something that we're (Plusnet Staff) are able to do, but the mods may be able to assist. @Mav, Is that something you're able to help with?

 

I've checked the connection logs and we're able to see the below:

 

 

Does this tally with the drops you're seeing your side?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Moderator
Moderator
Posts: 19,724
Thanks: 3,457
Fixes: 339
Registered: ‎06-04-2007

Re: Failed Bill / Bad Redirects / Connection Issues.

@OskarPapa 

@tensulp16 

We can certainly change the forum user name. To comply with the Forum Rules you would need to choose a name that doesn't have any part of Plusnet included.

 

PM any of the moderators with your chosen name and we will make the change for you.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

tensulp16
Newbie
Posts: 4
Registered: a month ago

Re: Failed Bill / Bad Redirects / Connection Issues.

I think these drops are when I reboot the router. In the end, I reset the router (by pressing the reset button for 7 seconds) on 25th Sep at around 3pm. I think that it solved the issue. 

 

Thank you for your help.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,055
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @tensulp16, thanks for confirming, I'm glad it's resolved.

 

Please just get back to us if you require any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team