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Failed Bill / Bad Redirects / Connection Issues.

Rob314
Newbie
Posts: 3
Thanks: 1
Registered: ‎15-11-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Thank you Anoush! Seems I can get to my account without the VPN (for now at least). I don't use it much and often clean my system of history, junk, issues and possible infections and yet some sites get suspicious for some reason and ask me for extra ID confirmation via a mobile phone which I don't use or have at the moment - very inconvenient. Not really related but driver and app download sites often wrongly identify my system as 64bit - I've never come close to solving that one either!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,620
Thanks: 8,958
Fixes: 1,437
Registered: ‎21-04-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

No problem @Rob314 I've just checked your account again and it looks like the payment's gone through about 2 minutes ago and we've automatically removed the pesky failed payment 'service offer' from your account.

Are you able to browse webpages normally without a VPN now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Rob314
Newbie
Posts: 3
Thanks: 1
Registered: ‎15-11-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Yes browsing is working fine atm, I haven't noticed any problems with sites so far. Thank you very much

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Glad to hear it all seems to be working now @Rob314

 

If we can help with anything else, just let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Neal1999
Interested
Posts: 1
Registered: ‎04-12-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi can u please take the block off my broadband as I cannot access the failed billing page.
Thanks
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,970
Thanks: 337
Fixes: 111
Registered: ‎26-03-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Neal1999,

 

I'm sorry that it wasn't allowing you to view the failed billing page and for the delay in picking up your post. I can see that you have now cleared the outstanding balance on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Lavodog1
Dabbler
Posts: 23
Thanks: 3
Registered: ‎02-11-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Trying to pay my outstanding balance but unable to option on my account
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,620
Thanks: 8,958
Fixes: 1,437
Registered: ‎21-04-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Lavodog1 There should be an option to pay your outstanding balance by going to http://www.plus.net/pay however I've just tried to call you to take the payment over the phone but there was no answer.

Is there a good time for a call and the best number to get you on?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Macc2018
Rising Star
Posts: 82
Thanks: 11
Registered: ‎28-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Can you please take my block off my broadband please.

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hey @Macc2018,

 

All removed for you, apologies for the delay in response and for the inconvenience caused by the erroneous restrictions.

 

Thanks.

Macc2018
Rising Star
Posts: 82
Thanks: 11
Registered: ‎28-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

The restrictions seem to have come back so can you please remove them.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,503
Thanks: 499
Fixes: 125
Registered: ‎07-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Macc2018, sorry for the delay in getting back to you. I have now removed the interruptions for you, please just let us know if there is anything further we can assist with.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Macc2018
Rising Star
Posts: 82
Thanks: 11
Registered: ‎28-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Can you please take my block of my broadband please.

Macc2018
Rising Star
Posts: 82
Thanks: 11
Registered: ‎28-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Any chance i can have some sort of reply from PN please.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,620
Thanks: 8,958
Fixes: 1,437
Registered: ‎21-04-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

@Macc2018 While I firstly apologise for the frustration this causes it's worth noting that we pick up a thread based on the 'latest post date' through our internal response system, which means that when you 'bump' a thread to try to get a quicker response from staff this will likely in fact push you to the back of the queue. 

We automatically feed every post made in the 'Help with my Plusnet services' board along with 'Plusnet Feedback' and both the trial boards through the response system and we'll respond as soon as we possibly can (if appropriate).

As I've taken personal ownership of this for you I'll get this picked up for you first thing tomorrow on the back of the PM you've sent me earlier.

In future if you need the failed payment interruption removing quicker, I'd recommend calling our support team on 0800 432 0200.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team