Failed Bill / Bad Redirects / Connection Issues.

[#1]

Thank you Anoush! Seems I can get to my account without the VPN (for now at least). I don't use it much and often clean my system of history, junk, issues and possible infections and yet some sites get suspicious for some reason and ask me for extra ID confirmation via a mobile phone which I don't use or have at the moment - very inconvenient. Not really related but driver and app download sites often wrongly identify my system as 64bit - I've never come close to solving that one either!

[#2]

No problem @Rob314 I've just checked your account again and it looks like the payment's gone through about 2 minutes ago and we've automatically removed the pesky failed payment 'service offer' from your account.

Are you able to browse webpages normally without a VPN now?

[#3]

Yes browsing is working fine atm, I haven't noticed any problems with sites so far. Thank you very much

[#4]

Glad to hear it all seems to be working now @Rob314

If we can help with anything else, just let us know.

[#5]

Hi can u please take the block off my broadband as I cannot access the failed billing page.
Thanks

[#6]

Hi @Neal1999,

I'm sorry that it wasn't allowing you to view the failed billing page and for the delay in picking up your post. I can see that you have now cleared the outstanding balance on your account.

[#7]

Trying to pay my outstanding balance but unable to option on my account

[#8]

Hi @Lavodog1 There should be an option to pay your outstanding balance by going to http://www.plus.net/pay however I've just tried to call you to take the payment over the phone but there was no answer.

Is there a good time for a call and the best number to get you on?

[#9]

Can you please take my block off my broadband please.

[#10]

Hey @Macc2018,

All removed for you, apologies for the delay in response and for the inconvenience caused by the erroneous restrictions.

Thanks.

[#11]

The restrictions seem to have come back so can you please remove them.

[#12]

Hi @Macc2018, sorry for the delay in getting back to you. I have now removed the interruptions for you, please just let us know if there is anything further we can assist with.

[#13]

Can you please take my block of my broadband please.

[#14]

Any chance i can have some sort of reply from PN please.

[#15]

@Macc2018 While I firstly apologise for the frustration this causes it's worth noting that we pick up a thread based on the 'latest post date' through our internal response system, which means that when you 'bump' a thread to try to get a quicker response from staff this will likely in fact push you to the back of the queue. 

We automatically feed every post made in the 'Help with my Plusnet services' board along with 'Plusnet Feedback' and both the trial boards through the response system and we'll respond as soon as we possibly can (if appropriate).

As I've taken personal ownership of this for you I'll get this picked up for you first thing tomorrow on the back of the PM you've sent me earlier.

In future if you need the failed payment interruption removing quicker, I'd recommend calling our support team on 0800 432 0200.