Failed Bill / Bad Redirects / Connection Issues.
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Re: Failed Bill / Bad Redirects / Connection Issues.
11-07-2019 7:04 PM
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The old ‘but I do not get paid until later in the month’ excuse holds even less water than it (n)ever did, given that users can now chosen their own payment date. People enter into a contract, part of which includes paying on the due date. This is not a vehicle to extend cash flow / run a credit arrangement.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Failed Bill / Bad Redirects / Connection Issues.
12-07-2019 7:20 AM
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While the system is working yes you are correct
But at present it is Borked normal service is NOT possible even you must be getting annoyed at posting the same things everyday with NO fix on the horizon even after nearly a Whole year
Re: Failed Bill / Bad Redirects / Connection Issues.
12-07-2019 9:02 AM
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What we do see repeatedly here are people asking for their browsing restrictions to be lifted, rather than asking how can they pay their bill today in the absence of automated payment facilities. Yes some people are not seeing the continue browsing button - unrestricting those users is treating the symptoms rather than addressing the cause - their failure to pay on time.
Again a hard truth - the business priority likely to be focussed on the issues which prevent correct billing before addressing issues with the means of delaying payment of invoices properly due.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Failed Bill / Bad Redirects / Connection Issues.
15-07-2019 3:42 PM
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Moderator's Note(s)
Unhelpful post removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Failed Bill / Bad Redirects / Connection Issues.
20-07-2019 4:24 AM
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PN can you please remove my block on my broadband yet again please.
Re: Failed Bill / Bad Redirects / Connection Issues.
20-07-2019 10:02 AM
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Bills are due for payment on the day they are raised. If there are automatic payment arrangements set up on the account the restriction screens will not be seen. Otherwise as you are aware, the payment reminder screen will be displayed on day 1, 5 and 10, an experience which can be removed by payment of the account on its due date which is the billing date. The 14 day soft reminder period is not a credit extension opportunity.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Failed Bill / Bad Redirects / Connection Issues.
20-07-2019 3:41 PM
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The Billing does NOT work !
You cannot change Billing date !
the 14 day restriction splash screen doest not work !
it may do for some but NOT for all
Re: Failed Bill / Bad Redirects / Connection Issues.
20-07-2019 4:38 PM
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Wow, the broken payment page issues go back to November? And still not resolved?
Anyone know how to get access to the fabled plus.net/pay page so I can actually sort the stupid (broken) splash screens?
Re: Failed Bill / Bad Redirects / Connection Issues.
21-07-2019 12:52 AM
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@Townman wrote:
Every month you complain about encountering the failed payment restrictions. Why is taking payment on time failing every month for you? Is Plusnet failing to process the automated payment arrangement on your account? Do you need to consider changing your billing date?
Bills are due for payment on the day they are raised. If there are automatic payment arrangements set up on the account the restriction screens will not be seen. Otherwise as you are aware, the payment reminder screen will be displayed on day 1, 5 and 10, an experience which can be removed by payment of the account on its due date which is the billing date. The 14 day soft reminder period is not a credit extension opportunity.
Do you work for PN or something? If not can you keep your thoughts to yourself as I know how billing works well don't work as I have always had DD issues with PN as in they never take them on the day they sould.
But if you do work for PN then I am very happy to talk.
Re: Failed Bill / Bad Redirects / Connection Issues.
21-07-2019 11:51 AM
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@Macc2018 wrote:PN can you please remove my block on my broadband yet again please.
There is no failed payment interruption on your account.
However you'll be able to change your bill date to try to avoid this happening in future.
Re: Failed Bill / Bad Redirects / Connection Issues.
16-08-2019 2:01 PM
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PN can you take my block off please.
Re: Failed Bill / Bad Redirects / Connection Issues.
16-08-2019 5:22 PM
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Hi @Macca2018
Thanks for getting in touch.
I can see that you have been in touch over the phone today which looks to have resolved this for you.
If you need any assistance int eh future please let us know.
Re: Failed Bill / Bad Redirects / Connection Issues.
21-08-2019 5:30 AM
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Can someone please answer to my ticket 193229328 please as been waiting about 3 days now for a reply.
Re: Failed Bill / Bad Redirects / Connection Issues.
21-08-2019 3:11 PM
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Re: Failed Bill / Bad Redirects / Connection Issues.
03-09-2019 7:10 PM
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