cancel
Showing results for 
Search instead for 
Did you mean: 

Failed Bill / Bad Redirects / Connection Issues.

Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 43
Registered: ‎25-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Can you please try again now @mcgnso?

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
mcgnso
Dabbler
Posts: 14
Thanks: 2
Registered: ‎19-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Still restricted.

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

 

Sorry that this hasn't been resolved yet, @mcgnso

 

I've just submitted a manual request to get this removed for you - could you please let us know if you're not back online in the next few hours?

 

Best wishes

 

 

Dave

mcgnso
Dabbler
Posts: 14
Thanks: 2
Registered: ‎19-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Still restricted. Getting annoying now as I can't access a program I need to use.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,543
Thanks: 312
Fixes: 67
Registered: ‎22-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hello @mcgnso,

 

I am deeply sorry that our efforts to remove this browsing interruption has not worked and I have raised this with the relevant team to get this resolved. 

 

I will personally monitor the issue and update you via the account here once the issue is resolved. 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
Macc2018
Rising Star
Posts: 82
Thanks: 11
Registered: ‎28-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Can you take my block of again please.
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Macc2018

 

Thank you for getting in touch. 

 

I have manually removed this for you. We're really sorry for any inconvenience caused. 

 

Kind Regards

Lavodog1
Dabbler
Posts: 23
Thanks: 3
Registered: ‎02-11-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Please remove my restrictions bill was only due yesterday this is the 3rd time !
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,174
Thanks: 1,048
Fixes: 405
Registered: ‎01-01-2012

Re: Failed Bill / Bad Redirects / Connection Issues.

Thanks for getting back to us @Lavodog1

We've removed the restrictions from your account so you should be able to browse normally.

If you're still having issues please try rebooting your router

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Lavodog1
Dabbler
Posts: 23
Thanks: 3
Registered: ‎02-11-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

This has happened again please remove
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,543
Thanks: 312
Fixes: 67
Registered: ‎22-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hello @Lavodog1,

 

I have removed this for you and you should now be able to browse normally. If the browsing restriction is still present please can you reboot your router and get back to us if the issue persists.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
Lavodog1
Dabbler
Posts: 23
Thanks: 3
Registered: ‎02-11-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Again they are bk on
Townman
Superuser
Superuser
Posts: 19,581
Thanks: 7,976
Fixes: 94
Registered: ‎22-08-2007

Re: Failed Bill / Bad Redirects / Connection Issues.

Have you paid your bill? That is usually a good fix for this ‘issue’.

However some users report difficulties being able to access the pay now screen or make contact with support to pay over the phone - have you encountered these issues as well?

Many find that having a DD mandate in place makes this problem go away for ever - have you tried that solution?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Lavodog1

 

I have removed the restrictions again. 

 

Please ensure you make payment within the next 3 days in full to prevent further restrictions being applied to the account. 

 

Kind Regards, 

MoR

smiffy1
Pro
Posts: 245
Thanks: 91
Fixes: 1
Registered: ‎23-09-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

@Townman  "Have you paid your bill? That is usually a good fix for this ‘issue’." sounds a bit condescending Sad

we know you are trying to help , this is not helping .