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Failed Bill / Bad Redirects / Connection Issues.

Plusnet Help Team
Plusnet Help Team
Posts: 376
Thanks: 63
Fixes: 24
Registered: ‎25-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Can you please try again now @mcgnso?

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
mcgnso
Dabbler
Posts: 12
Thanks: 2
Registered: ‎19-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Still restricted.

Plusnet Help Team
Plusnet Help Team
Posts: 1,591
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

 

Sorry that this hasn't been resolved yet, @mcgnso

 

I've just submitted a manual request to get this removed for you - could you please let us know if you're not back online in the next few hours?

 

Best wishes

 

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
mcgnso
Dabbler
Posts: 12
Thanks: 2
Registered: ‎19-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Still restricted. Getting annoying now as I can't access a program I need to use.

Plusnet Help Team
Plusnet Help Team
Posts: 963
Thanks: 165
Fixes: 30
Registered: ‎22-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hello @mcgnso,

 

I am deeply sorry that our efforts to remove this browsing interruption has not worked and I have raised this with the relevant team to get this resolved. 

 

I will personally monitor the issue and update you via the account here once the issue is resolved. 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Macc2018
Grafter
Posts: 46
Thanks: 10
Registered: ‎28-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Can you take my block of again please.
Plusnet Help Team
Plusnet Help Team
Posts: 677
Thanks: 90
Fixes: 36
Registered: ‎23-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Macc2018

 

Thank you for getting in touch. 

 

I have manually removed this for you. We're really sorry for any inconvenience caused. 

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
Highlighted
Lavodog1
Dabbler
Posts: 13
Thanks: 2
Registered: ‎02-11-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Please remove my restrictions bill was only due yesterday this is the 3rd time !
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 746
Fixes: 284
Registered: ‎01-01-2012

Re: Failed Bill / Bad Redirects / Connection Issues.

Thanks for getting back to us @Lavodog1

We've removed the restrictions from your account so you should be able to browse normally.

If you're still having issues please try rebooting your router

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Lavodog1
Dabbler
Posts: 13
Thanks: 2
Registered: ‎02-11-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

This has happened again please remove
Plusnet Help Team
Plusnet Help Team
Posts: 963
Thanks: 165
Fixes: 30
Registered: ‎22-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hello @Lavodog1,

 

I have removed this for you and you should now be able to browse normally. If the browsing restriction is still present please can you reboot your router and get back to us if the issue persists.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Lavodog1
Dabbler
Posts: 13
Thanks: 2
Registered: ‎02-11-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Again they are bk on
Superuser
Superuser
Posts: 14,643
Thanks: 5,663
Fixes: 32
Registered: ‎22-08-2007

Re: Failed Bill / Bad Redirects / Connection Issues.

Have you paid your bill? That is usually a good fix for this ‘issue’.

However some users report difficulties being able to access the pay now screen or make contact with support to pay over the phone - have you encountered these issues as well?

Many find that having a DD mandate in place makes this problem go away for ever - have you tried that solution?
Plusnet Help Team
Plusnet Help Team
Posts: 1,599
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Lavodog1

 

I have removed the restrictions again. 

 

Please ensure you make payment within the next 3 days in full to prevent further restrictions being applied to the account. 

 

Kind Regards, 

MoR

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 MoR
 Plusnet Help Team
smiffy1
Aspiring Pro
Posts: 192
Thanks: 71
Fixes: 1
Registered: ‎23-09-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

@Townman  "Have you paid your bill? That is usually a good fix for this ‘issue’." sounds a bit condescending :sad:

we know you are trying to help , this is not helping .