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Failed Bill / Bad Redirects / Connection Issues.

smiffy1
Aspiring Pro
Posts: 157
Thanks: 59
Registered: ‎23-09-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

there has been progress within Billing and a number of the ongoing issues have been brought to a close. Roll eyes

Could you highlight what has been fixed @Satss 

Plusnet Help Team
Plusnet Help Team
Posts: 522
Thanks: 75
Fixes: 24
Registered: ‎06-08-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @smiffy1

 

Thanks for getting back in touch.

Whilst we are making positive steps in a number of key areas for the billing system, unfortunately we would not be able to provide a comprehensive list of resolve queries as this is part of the internal investigations into the issues themselves.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
smiffy1
Aspiring Pro
Posts: 157
Thanks: 59
Registered: ‎23-09-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

HuhHuhRoll eyes

Sfgeneral1981
Hooked
Posts: 7
Fixes: 1
Registered: ‎12-06-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

I'm having the same issue this morning. Can't get through to the customer service team on the phone as the wait times are astronomical!
And the page that let's me acknowledge and click to continue will not load.
Can you remove the restrictions please so I can pay my bill?
Plusnet Help Team
Plusnet Help Team
Posts: 12,977
Thanks: 4,027
Fixes: 644
Registered: ‎21-04-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Sorry for any long wait times you've had.

I can see you've got through to someone and we've removed the failed payment interruption.

Let us know if you need any further assistance. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
fresheggs
Newbie
Posts: 2
Registered: ‎13-06-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi there, Please could you remove the failed billing page from my account because it hasn't worked for ages.

I am also paying tomorrow. I really need to access my GP services today but it wont let me..

Why is it that it lets you play games and entertainment but wont load the plusnet website so you can make a payment?

Thanks :O)

Fresh Eggs

Plusnet Help Team
Plusnet Help Team
Posts: 760
Thanks: 97
Fixes: 34
Registered: ‎26-03-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @fresheggs,

I've made some changes now and you should be able to browse as normal. Please let us know if you're having any issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Superuser
Superuser
Posts: 14,295
Thanks: 5,363
Fixes: 31
Registered: ‎22-08-2007

Re: Failed Bill / Bad Redirects / Connection Issues.

Macc2018
Grafter
Posts: 39
Thanks: 9
Registered: ‎28-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Yet again I have just been blocked so yet again can you take off the block so I can use my broadband that I am paying you to provide me.

 

How you keep getting away with blocking people still after months of you knowing about the billing issue is beyond me and it needs to stop as you are breaking the terms of the contract I have with you.

Superuser
Superuser
Posts: 14,295
Thanks: 5,363
Fixes: 31
Registered: ‎22-08-2007

Re: Failed Bill / Bad Redirects / Connection Issues.

To be fair the contract states that payment is due on the day the bill is raised. Are there automated payment arrangements on your account - direct debit or credit card details?

If not then on day one of billing your account will fall into failed payments and you will see the slash screen. Are you respirating you do not see it or that there’s no continue option displayed?
Superuser
Superuser
Posts: 14,295
Thanks: 5,363
Fixes: 31
Registered: ‎22-08-2007

Re: Failed Bill / Bad Redirects / Connection Issues.

Grrr auto complete and blurry eyes on an iPhone and limited editing time ...

Are you reporting you do not see it ....

Thanks @Mook
Plusnet Help Team
Plusnet Help Team
Posts: 689
Thanks: 197
Fixes: 34
Registered: ‎06-08-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

@Macc2018,

 

I've removed restrictions for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
mcgnso
Dabbler
Posts: 11
Thanks: 2
Registered: ‎19-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Can you remove the restrictions again, please.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 217
Thanks: 47
Fixes: 15
Registered: ‎25-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @mcgnso, sorry about this.

 

I have removed the restrictions for you.

 

You might have to reboot the router for this to take effect.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris N
 Plusnet Help Team
mcgnso
Dabbler
Posts: 11
Thanks: 2
Registered: ‎19-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Hasn't worked.