cancel
Showing results for 
Search instead for 
Did you mean: 

Failed Bill / Bad Redirects / Connection Issues.

mcgnso
Dabbler
Posts: 11
Thanks: 2
Registered: ‎19-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

That time of month again. Can you remove the restrictions again, please.

Plusnet Help Team
Plusnet Help Team
Posts: 793
Thanks: 99
Fixes: 35
Registered: ‎26-03-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @mcgnso,

I've done this for you now.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
jellybeanz
Grafter
Posts: 37
Thanks: 17
Registered: ‎08-12-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

My payment has been rejected for reasons unknown and I'm blocked from viewing plus.net/pay again, please help. Sad

barbad
Hooked
Posts: 9
Thanks: 3
Registered: ‎02-01-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Complain with the Ombudsman - seriously this is stupid and they are taking no steps to resolve it

Plusnet Help Team
Plusnet Help Team
Posts: 1,420
Thanks: 280
Fixes: 47
Registered: ‎11-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

 

Hi @jellybeanz

 

I've now resolved this for you - my apologies for the early restrictions.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Macc2018
Grafter
Posts: 40
Thanks: 9
Registered: ‎28-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Yet again restrictions have been put on my broadband so can you take them off please.

 

Why does this keep happening every month after a failed payment?

 

I am not sure that you are allowed to do it and think you will find you are breaking your contract you have with me and sd loads of people have said on this thread you are not doing anything about it to stop it from happening.

 

My broadband id is [Removed]

 

Moderators Note Personal information redacted as it's a public forum

 

Plusnet Help Team
Plusnet Help Team
Posts: 549
Thanks: 77
Fixes: 28
Registered: ‎23-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Macc2018

 

Please accept my sincerest apologies that you have experienced issues with our failed billing splash screen. 

 

I have removed this for you and updated you via ticket here

 

Kind Regards

 

Ollie 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
mcgnso
Dabbler
Posts: 11
Thanks: 2
Registered: ‎19-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Back again. Can you remove the restrictions again, please. This is just silly now. I have been with plusnet since 2014 and have had very few issues until the new billing was introduced but this is really making me want to switch provider.

Plusnet Help Team
Plusnet Help Team
Posts: 549
Thanks: 77
Fixes: 28
Registered: ‎23-01-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

We're really sorry about this @mcgnso

 

I have manually removed your splash screen as requested. 

 

If there is anything else we may assist you with please feel free to get back in touch as we are more than happy to help. 

 

Kind Regards

 

Ollie 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
Macc2018
Grafter
Posts: 40
Thanks: 9
Registered: ‎28-12-2017

Re: Failed Bill / Bad Redirects / Connection Issues.

Yet again you have blocked me on day 9.

 

I am sick to death of this happening every few days and now its time i go to Ofcom as you can not keep getting away with it when you know its a problem at your end.

Also i am now going to start charging you £10 each time you do it and take you to the small claims court as we are your customers and its about time we stand up and do something as you seem unable to fix it yourself.

 

Please remove my block on my broadband and my broadband username is [Removed]

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

Plusnet Help Team
Plusnet Help Team
Posts: 438
Thanks: 62
Fixes: 36
Registered: ‎06-08-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @Macc2018 I am really sorry that the restrictions have been reapplied to your account prematurely.

 

I have now removed these for you so your normal service should be working. I understand that for this to happen just a few days apart is very frustrating and I can only apologise for this. Our back end teams are currently working on resolving this issue for you and we will continue to support you in whatever way we can until these issues have been resolved permanently.

 

If there is anything else we can assist you with please let us know.

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

Highlighted
mcgnso
Dabbler
Posts: 11
Thanks: 2
Registered: ‎19-02-2019

Re: Failed Bill / Bad Redirects / Connection Issues.

Back agian. Can you remove the restrictions please.

Plusnet Help Team
Plusnet Help Team
Posts: 438
Thanks: 62
Fixes: 36
Registered: ‎06-08-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @mcgnso Sorry this has been applied again. I have now removed this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

smiffy1
Aspiring Pro
Posts: 173
Thanks: 61
Registered: ‎23-09-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

@Satss  ??  how come restrictions twice in one day ??  are things getting worse at Billing Cheesy

Plusnet Help Team
Plusnet Help Team
Posts: 438
Thanks: 62
Fixes: 36
Registered: ‎06-08-2018

Re: Failed Bill / Bad Redirects / Connection Issues.

Hi @smiffy1 I'm afraid I am unable to discuss anything specific to another account. However, in spite of the current issues on this thread there has been progress within Billing and a number of the ongoing issues have been brought to a close.

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team