Failed Bill / Bad Redirects / Connection Issues.
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Re: Failed Bill / Bad Redirects / Connection Issues.
18-04-2019 12:00 PM
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Hi all
I am having this very frustrating issue too.
I appreciate that I have no DD setup on my account at the moment but that will be rectified in the coming days. There are 2 things that make this very stupid however.
1. Not being able to access plus.net at all via the broadband connection
2. The random nature of the blocked sites. https://uplay.ubisoft.com/en-GB works fine, but the download link for UPlay from that page won't work.
Can you please remove the restictions from my account and I will pay in due course?
Thanks
Re: Failed Bill / Bad Redirects / Connection Issues.
18-04-2019 1:25 PM
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Hi @Macc2018, I'm sorry that it's not allowing you to make your payment online. I can see that an agent enabled your account as the splash screen was causing problems but unfortunately they did not follow the correct process which has meant that you no longer have the option to pay this month's bill online. I'm very sorry for this error and I will pass on feedback.
The payment will need to be made on the phone. Our customer service team are available on
0800 432 0200 - there's currently no wait to speak to them and they're available from 7:30am - 10pm every day. Alternatively, we can give you a call from here to take this payment. If you'd like a call back, please send me a PM with your contact number and the best sort of time for us to call. Please get back in touch on this thread once you've done this so we can make sure this is picked up.
Hi @shutty666metz, I'm sorry that the splash screen is blocking your access to some sites. I've enabled your account now, in a way that will still allow you to make your payment online when you're ready.
Re: Failed Bill / Bad Redirects / Connection Issues.
20-04-2019 3:55 AM
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Yet again in the middle of the night you have blocked my broadband and have no splash screen so can not click on the pay later link.
YOU REALLY NEED TO SORT THIS OUT as its getting a joke now.
you are blocking people at day 1 day 5 day 10 and have to say i very much doubt you are allowed to do this so now got to wait till 7.30am to get the block taken off my account.
Re: Failed Bill / Bad Redirects / Connection Issues.
20-04-2019 10:24 AM
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Hi @Macc2018
I'm really sorry for the applied restriction/splash screen. I understand how frustrating it is but rest assured that this issue is still getting looked into by our incidents team. I can see that a colleague of mine has addressed your complaint on another Social Media platform and has already removed the restrictions for you. Thank you for your patience.
Re: Failed Bill / Bad Redirects / Connection Issues.
20-04-2019 11:00 PM
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Please remove all restrictions.
Re: Failed Bill / Bad Redirects / Connection Issues.
21-04-2019 2:05 PM
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Re: Failed Bill / Bad Redirects / Connection Issues.
21-04-2019 2:07 PM
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I have not opened any dialogue with Plus Net on Twitter?
Martin.
Re: Failed Bill / Bad Redirects / Connection Issues.
21-04-2019 2:12 PM
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Re: Failed Bill / Bad Redirects / Connection Issues.
21-04-2019 2:17 PM
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Nobody else should be contacting you regarding my account. Are you sure you are not confusing me with somebody else?
My username is xmartincooperx
Re: Failed Bill / Bad Redirects / Connection Issues.
21-04-2019 2:24 PM
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Yes, I've just spotted the issue I think another users account details for Twitter have been linked on our social media client to your community account. Just to reassure that's only on our internal systems and links one account number to another so I've just rectified that and I'm sorry for any confusion!
I've just removed restrictions from your account too so you should be able to browse normally now.
Re: Failed Bill / Bad Redirects / Connection Issues.
22-04-2019 3:53 PM
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Re: Failed Bill / Bad Redirects / Connection Issues.
22-04-2019 4:19 PM
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Hi @shutty6666metz Sorry to hear this. I have removed them for you now.
Re: Failed Bill / Bad Redirects / Connection Issues.
22-04-2019 5:17 PM
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@shutty666metz see ya next month
Re: Failed Bill / Bad Redirects / Connection Issues.
02-05-2019 1:29 AM
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Re: Failed Bill / Bad Redirects / Connection Issues.
02-05-2019 11:32 AM
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Hello @Lavodog1,
Please accept my apologies for the continued issues with the failed billing splash screen.
I have now made the relevant change to your account and you should be able to get back online.
Thank you.
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