FTTP being installed now but need to keep landline - not worried about my IP address changing.

[#1]

I want to keep my landline and phoney.co.uk look like they do the legwork. As soon as the fibre has been installed I'll be changing to the 50 meg package that I had an email about on the 16th May. What do I need to request etc from Plusnet to keep my current landline number?

Thanks,
--Rob

[#2]

You don't request anything from PN - immediately after your FTTP service goes live, you place an order with your chosen VoIP supplier to take over your phone number.

Out of interest, I don't think there is a 50 meg FTTP service - the minimum is 74?

[#3]

Never heard of phoney.co.uk and no website exists ?

[#4]

@MisterW neither does a 50 meg package - think the OP is confused?

[#5]

My guess is they've posted in the wrong forum and are actually referring to Fibre(SoGEA) estimated at 50Mb

[#6]

Thanks John,

I just mentioned 50 Meg as this is what I was offered in an email 4 days ago 🙂

 

I'm on about 21 Meg through the twisted pair so even 50 Meg will be much better!

[#7]

Yep, that was my bad - it's

https://www.phonely.co.uk/

[#8]

@robsinglehurst Ah, so this is your renewal offer, but on FTTC not FTTP?

[#9]

Well. I'm pretty sure we've had Fibre To The Cabinet for several years - we're miles away from the nearest main exchange. Just checked on OpenReach and this is showing for my postcode.

These appeared last week - so I'm guessing it's imminent. Do they bring the fibre actually up to your house? Or does that happen when you place an order?

[#10]

I'm on about 21 Meg through the twisted pair so even 50 Meg will be much better!

@robsinglehurst Fibre (as opposed to Full fibre) is delivered down exactly the same line!. If your estimate is sayin 50Mb and you're only currently getting 21Mb then you have a problem with your current connection.

As to phonely.co.uk, their basic plan at £9.97 is not cheap UNLESS you make lots of calls NB they have a 1200/1200 mins FUP.

edit: from your post above, the Fibre installation is Virgin installing via Nexfibre.  Plusnet will not use that Fibre.

Openreach are not planning Full fibre(FTTP) in your area until 2026

[#11]

Thanks,

So I could "upgrade" to this (it's cheaper - apart from the landline side) and then report my slow speed to PlusNet so it can get sorted?

[#12]

What does the BTwholesale checker https://www.broadbandchecker.btwholesale.com/#/ADSL say for your estimates ?

[#13]

So, just logged into my Plusnet account and this is the page showing my current contract. If I upgrade now will that effectively just be a case of swapping my Hub One for the Hub Two and then sorting out VOIP for the landline number? It will still just come in via the copper pair?

[#14]

Moderator's note:
Thread moved from Full Fibre to My Account/Billing

[#15]

Here it is - I've edited my landline number