FTTC Order Status shows date of 01/01/1970
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- Re: FTTC Order Status shows date of 01/01/1970
FTTC Order Status shows date of 01/01/1970
15-03-2013 7:52 AM
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However, when I look under my accounts page on the member centre it shows:
Date: 01/01/1970
Order Number: -
Product: Unlimited Fibre
Order Status: Pending
Is that normal for an order in this stage, or is there a problem?
Thanks!
Doug.
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules.]
Re: FTTC Order Status shows date of 01/01/1970
15-03-2013 11:28 AM
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The 01/01/1970 date is something we are aware of and will not affect your order, we're waiting on confirmation for your appointment on the 28th and we'll confirm that with you as very soon.
Chris
Re: FTTC Order Status shows date of 01/01/1970
15-03-2013 1:31 PM
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I'm waiting on a response from them.
Re: FTTC Order Status shows date of 01/01/1970
15-03-2013 2:16 PM
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If you'd like to switch me from FTTC to the Basingstoke FTTPoD trial, I would not complain
Doug
Re: FTTC Order Status shows date of 01/01/1970
18-03-2013 8:38 AM
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Did you have any joy getting confirmation? I see that the BT Wholesale Checker now shows availaiblity from March 26 for my line; I'm hoping that means there will be additional capacity in-place ahead of my provisional installation date of March 28.
Many thanks,
Doug
Re: FTTC Order Status shows date of 01/01/1970
18-03-2013 1:11 PM
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It seems that we'll be able to place the order again on the 26th but not before. I'll make sure we place it on that date and confirm this with you.
Re: FTTC Order Status shows date of 01/01/1970
19-03-2013 8:15 AM
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On the 10th March I decided to switch to FTTC having learnt (& after having it confirmed by PlusNet) that 'my' cabinet was recently enabled. Booking the switch online gave me the opportunity to select the engineer's visit date that I did for the 15th March, a.m.
But lo! Nothing happened, no contact from anyone. I raised a ticket around 11:00 on the 15th to find out what was going on and received the following message on the ticket:-
"I've placed the FTTC order for you and provisionally booked the appointment for 22/03/2103 between 8 AM and 1 PM". The note goes on to say
"***INTERNAL*** Can we check that the appointment that is booked for 22/03/2103 AM has been successful.[Notification sent to: (my email address)]
It is now 4 days later.....you've guess it. Nothing, despite posting a further query on my ticket. So, what's going on? If there is a problem somewhere along the line (sorry for the pun) then why does it appear that I cannot be updated with the present position?
Re: FTTC Order Status shows date of 01/01/1970
19-03-2013 9:36 AM
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Sorry for the delay. I've just checked the order and can confirm that the appointment is indeed booked and confirmed for the morning slot (between 8am and 1pm) this Friday, the 22nd March.
Hope that helps, I'll update the ticket as well.
Re: FTTC Order Status shows date of 01/01/1970
26-03-2013 8:41 AM
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The checker is now showing my line as FTTC available: and of all days it's on my birthday ;D.
Pretty please can you progress the order and confirm my appointment; hopefully before the next line card is fully allocated!
Order reference: 1-15289294038
Thanks!
Re: FTTC Order Status shows date of 01/01/1970
27-03-2013 9:27 AM
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We've booked your install in for fibre, the only downside is the next appointment is the 15th April 8am - 1pm.
It's all confirmed this time though
Re: FTTC Order Status shows date of 01/01/1970
27-03-2013 10:07 AM
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Doug
Re: FTTC Order Status shows date of 01/01/1970
02-04-2013 11:43 AM
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I'm a little worried again... in ticket #67560198 on March 27 I got a provisional appointment and the text:
Quote you will receive confirmation of this appointment via e-mail and SMS within the next 24 working hours
But I've not had the confirmation. Does this mean the order has again failed? Please can you check for me?
Many thanks,
Doug.
Re: FTTC Order Status shows date of 01/01/1970
02-04-2013 3:06 PM
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Re: FTTC Order Status shows date of 01/01/1970
02-04-2013 3:11 PM
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Re: FTTC Order Status shows date of 01/01/1970
11-04-2013 9:52 AM
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Does PlusNet sent a confirmation the day before home appointments, to confirm they're still going ahead? Without any kind of order tracking status in the portal, like I got with my ADSL provisioning, I am a little nervous that things have changed since the ticket 2+ weeks ago.
British Gas sent me £70 compensation because they confirmed the day-before and then cancelled on-the-day three appointments in-a-row. Took four weeks to get my oven fixed! In truth I would have preferred a change to their system to do *real* confirmations based on engineer availability rather than money. Good advice to all providers... keep your customers well informed with the facts, good or bad
Thanks!
Doug.
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