FREE new router - postage charged afterwards?

[#1]

Hi, 

I received a new router that was advertised for free but now I was suddenly charged 6.99 for postage. 

Did this happen to anyone else? 

Thanks

[#2]

@xxxxxx Yes the router is free but you pay a Post and packaging charge. If you paid for the router it would be £99

[#3]

Moderator's note:
Thread moved from My Router to My Account/Billing

[#4]

OK. Why was I not told when I bought it? 

[#5]

Routers are postage free when you join Plusnet, after that they have always attracted postage charges, presently £6.99. I think PN supplies a free new router if one becomes faulty, but postage is charged. PN is a budget service which has always offered me very good value and performance so I don't mind paying for some overheads. 

[#6]

Thank you

[#7]

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@xxxxxx wrote:

OK. Why was I not told when I bought it? 

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I don't think you actually bought it - Plusnet provide a router for "free" but it remains their property and if you leave Plusnet you have to return it or else you are charged for it.