cancel
Showing results for 
Search instead for 
Did you mean: 

FAO Alex Devine - Ongoing Complaint Issue - New Ticket 98375258

marcfaulkner
Grafter
Posts: 25
Registered: 23-09-2014

FAO Alex Devine - Ongoing Complaint Issue - New Ticket 98375258

Hello Alex,
Could I ask you to please take a look at my new ticket 98375258.
Unfortunately the issues you were helping me with before Christmas remain, and despite receiving a number of letters apologising for the length of time it is taking to deal with my complaint, we seem to keep having more issues rather than resolutions!
If it's easier, I'd be happy to talk to you over the phone to see if we can get everything tied up and resolved once and for all.

Many thanks,
Marc
6 REPLIES
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: FAO Alex Devine - Ongoing Complaint Issue - New Ticket 98375258

Good afternoon,
Alex is not available on the forums today.
If you could take a look at your account there is more information on the subject.
Thanks  Smiley
marcfaulkner
Grafter
Posts: 25
Registered: 23-09-2014

Re: FAO Alex Devine - Ongoing Complaint Issue - New Ticket 98375258

Sorry, not quite sure what you mean about there being more information if I look at my account?
There is no update on the ticket, and my access remains restricted through no fault of my own. Alex has been personally dealing with my escalated complaint following continual failings on the part of Plusnet.
Thanks,
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: FAO Alex Devine - Ongoing Complaint Issue - New Ticket 98375258

Hi Marc,
Alex has clued me up on your situation.
I have removed the invoice, the nag messages should be removed by now.
I must stress that the Direct Debit needs to be set back up now to avoid this £1.50 charge. Moving  forward though, I cannot see there being any further issues with your account.
Let me know if there are any further issues.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
marcfaulkner
Grafter
Posts: 25
Registered: 23-09-2014

Re: FAO Alex Devine - Ongoing Complaint Issue - New Ticket 98375258

Thanks Matty.
Could I ask you to please point Alex towards the other matters in the ticket which are still outstanding?
Kind Regards,
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: FAO Alex Devine - Ongoing Complaint Issue - New Ticket 98375258

I'll pass the message on Smiley
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Plusnet Staff
Plusnet Staff
Posts: 140
Registered: 06-08-2014

Re: FAO Alex Devine - Ongoing Complaint Issue - New Ticket 98375258

Thanks for getting in touch.
I have now replied to Ticket: 98375258. Please feel free to update this ticket moving forward.
Best wishes,