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Extras....Phone Bill

liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Extras....Phone Bill

I have just looked at my phone bill and I have been charged £1.35 in extras!! When I changed my phone to plusnet someone contacted me  saying they were activating voicemail and I was under the impression this was free. If this is for that I will cancel it (I have an answer phone) Can you clarify what this is for. Thanks
17 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Extras....Phone Bill

have s drink and look here https://portal.plus.net/support/phone/call_features.shtml, voice mail is free, and no feature costs £1.35
then look here https://portal.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date= to see what you have been billed for, probably a mobile phone call
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

The £1.35 is listed under call features is this where they put the cost of mobile calls under.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Extras....Phone Bill

no your call features are list under another tab here https://portal.plus.net/plustalk/index.php?page=wlr_add_call_features and as I said before no feature cost £1.35
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

Its definately listed under that heading. I know its a strange amount that is why I query it. My mobile calls are listed seperately.
Superuser
Superuser
Posts: 9,924
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Extras....Phone Bill

Has you phone been moved to Plusnet within the last month so that £1.35 is a pro-rata payment up to your billing date + the payment for the next month? Caller display (£0.99 per month) looks to be a likely candidate.
David
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Extras....Phone Bill

The £1.35 is the pro-rata fee for Voicemail Extra. This is a chargeable feature because it allows you to retrieve your voicemail from another number and record your own message whereas normal Voicemail does not. I can see notes from the Provisioning Team regarding this, but none from yourself. Do you require this feature? If not, we can remove / discount the charges and put normal Voicemail on instead.
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

ooops...thats a bit naughty, no, I didnt order voicemail extra and would like it removed please. Also I really dont need the basic voicemail (although I know thas free) as I have my own digital answering machine so if you could remove that as well. Many thanks
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

Hi, Can you let me know that the £1.35 charged for this Voicemail Extra (that I didnt order) will be removed from my bill before the direct debit becomes due and that no voicemail either Extra or Basic is cancelled. Thx
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Extras....Phone Bill

Sorry about that. I've now requested that it is removed and put a £1.35 discount onto your next invoice to clear the pro-rata fee. Smiley
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

Yet again, I have problems with PN charging me for voiemail extra, which PN decided to give me (and charge me ) without me placing the order. I received an email to say it had been cancelled. I have just had my direct debit advice for this month and there is a charge for voicemail extra from 19/08 - 18/9 for £3.00. Please explain.
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

Besides charging me in advance for the voicemail extra. I also have 2 x 50p referals from 01.07.10 that have not been deducted. Please sort out my account so I do not have to keep coming back to ask you to keep my account accurate.
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

Would someone from pn like to answer my two queries posted on 19th and 20th concerning my incorrect billing. Again!!!
Community Veteran
Posts: 18,012
Thanks: 1,686
Fixes: 19
Registered: ‎06-11-2007

Re: Extras....Phone Bill

This is why I am reluctant to shift my phone business to PlusNet.  Shocked Shocked Shocked
Community Gaffer
Community Gaffer
Posts: 5,295
Thanks: 620
Fixes: 5
Registered: ‎04-04-2007

Re: Extras....Phone Bill

I'm having a look as to why you've been charged for Voicemail now.
Kelly Dorset
Broadband Service Manager