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Extras....Phone Bill

liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Extras....Phone Bill

I have just looked at my phone bill and I have been charged £1.35 in extras!! When I changed my phone to plusnet someone contacted me  saying they were activating voicemail and I was under the impression this was free. If this is for that I will cancel it (I have an answer phone) Can you clarify what this is for. Thanks
17 REPLIES 17
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Extras....Phone Bill

have s drink and look here https://portal.plus.net/support/phone/call_features.shtml, voice mail is free, and no feature costs £1.35
then look here https://portal.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date= to see what you have been billed for, probably a mobile phone call
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

The £1.35 is listed under call features is this where they put the cost of mobile calls under.
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Extras....Phone Bill

no your call features are list under another tab here https://portal.plus.net/plustalk/index.php?page=wlr_add_call_features and as I said before no feature cost £1.35
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

Its definately listed under that heading. I know its a strange amount that is why I query it. My mobile calls are listed seperately.
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Extras....Phone Bill

Has you phone been moved to Plusnet within the last month so that £1.35 is a pro-rata payment up to your billing date + the payment for the next month? Caller display (£0.99 per month) looks to be a likely candidate.
David
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Extras....Phone Bill

The £1.35 is the pro-rata fee for Voicemail Extra. This is a chargeable feature because it allows you to retrieve your voicemail from another number and record your own message whereas normal Voicemail does not. I can see notes from the Provisioning Team regarding this, but none from yourself. Do you require this feature? If not, we can remove / discount the charges and put normal Voicemail on instead.
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

ooops...thats a bit naughty, no, I didnt order voicemail extra and would like it removed please. Also I really dont need the basic voicemail (although I know thas free) as I have my own digital answering machine so if you could remove that as well. Many thanks
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

Hi, Can you let me know that the £1.35 charged for this Voicemail Extra (that I didnt order) will be removed from my bill before the direct debit becomes due and that no voicemail either Extra or Basic is cancelled. Thx
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Extras....Phone Bill

Sorry about that. I've now requested that it is removed and put a £1.35 discount onto your next invoice to clear the pro-rata fee. Smiley
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

Yet again, I have problems with PN charging me for voiemail extra, which PN decided to give me (and charge me ) without me placing the order. I received an email to say it had been cancelled. I have just had my direct debit advice for this month and there is a charge for voicemail extra from 19/08 - 18/9 for £3.00. Please explain.
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

Besides charging me in advance for the voicemail extra. I also have 2 x 50p referals from 01.07.10 that have not been deducted. Please sort out my account so I do not have to keep coming back to ask you to keep my account accurate.
liqueur
Dabbler
Posts: 13
Registered: ‎19-04-2010

Re: Extras....Phone Bill

Would someone from pn like to answer my two queries posted on 19th and 20th concerning my incorrect billing. Again!!!
shutter
Community Veteran
Posts: 22,206
Thanks: 3,769
Fixes: 65
Registered: ‎06-11-2007

Re: Extras....Phone Bill

This is why I am reluctant to shift my phone business to PlusNet.  Shocked Shocked Shocked
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Extras....Phone Bill

I'm having a look as to why you've been charged for Voicemail now.
Kelly Dorset
Ex-Broadband Service Manager