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Extra usage allowance unfair charge?

sueg
Newbie
Posts: 6
Registered: 26-09-2010

Extra usage allowance unfair charge?

Today is the first day of my payment month. However at 00.12 I received an email telling me that I had exceeded my allowance and another GB had been added.
I had actually gone over by 0.01GB, so it seems a bit extreme to charge me for another GB when the charging period was up anyway.
13 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Extra usage allowance

Welcome to the forum
What package are you on?  as extra Gb is now in 5 Gb blocks and cost a lot more
sueg
Newbie
Posts: 6
Registered: 26-09-2010

Re: Extra usage allowance

I am on essential, still get extra usage in 1GBs
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Extra usage allowance unfair charge?

Hi sueg,
If you pay in advance your charge is 1.00 per gig but 1.25 as extra usage. If you don't want to go over a certain limit then you can set that limit by visiting the manage my usage part of your account.
Jojo Smiley
sueg
Newbie
Posts: 6
Registered: 26-09-2010

Re: Extra usage allowance unfair charge?

I am aware of the charges thank you.
I am complaining about the timing, I thought that was obvious from my message.
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Extra usage allowance unfair charge?

Very, very unfortunate, small consolation but you should be grateful you are not on one of the new packages where extra usage is in £5/5GB chunks!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
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pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Extra usage allowance unfair charge?

But you could always take JoJo advise and stop it adding extra
hokeye
Newbie
Posts: 6
Registered: 31-07-2009

Re: Extra usage allowance unfair charge?

Hi
Please can some one explain
When Plusnet charges you Extra £5.00 for extra 5GB nearly at the end of month if exceeding your limit.
Is the unused balance of 5gb purchased for the month carried forward into the next month?
Thanks in advance.
Superuser
Superuser
Posts: 9,514
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Extra usage allowance unfair charge?

There is no carry forward, any extra bandwidth unused at billing date is lost.
If you are approaching your limit close to your billing date you might want to set an appropriate maximum spend in Manage My Usage. If you reach the limit you set your speed will be restricted to 128kbps until reset on billing day.
David
timpage
Newbie
Posts: 9
Registered: 31-07-2007

Re: Extra usage allowance unfair charge?

Hi there
So I hit my 15GB limit (on BBYW 2) and am restricted to 128k till my month's up on Friday (from when I've upgraded to the new 60GB package).
Can I buy extras to get me back on full speed till then? I have set a maximum extra but it's being very slow to kick in if it's working. Or is BBYW2 set up such that it can't go over?
Any advice gratefully received Smiley
TP
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Extra usage allowance unfair charge?

I'm on BBYW-2, and this link takes you to the relevant options page https://portal.plus.net/products/upgrade/change_data_transfer.html
timpage
Newbie
Posts: 9
Registered: 31-07-2007

Re: Extra usage allowance unfair charge?

Thanks for the answer Smiley
But isn't that a "change of product".. presumably kicking in on the next billing date? (And worse.. overwriting the change I've already made to a new product for next month?)
I changed this one to say I was willing to spend an extra £3.. but nothing happened.
https://portal.plus.net/data_transfer_watch/
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Extra usage allowance unfair charge?

According to http://www.plus.net/support/broadband/products/archive/bbyw/info.shtml#9, you need to "tick the 'Fixed cost or pay as you go' box" from the link I posted previously.
timpage
Newbie
Posts: 9
Registered: 31-07-2007

Re: Extra usage allowance unfair charge?

Thanks Smiley