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Extra unknown charges on my bill

subarna1711
Newbie
Posts: 1
Registered: ‎21-04-2020

Extra unknown charges on my bill

I have been charge extra 21 pound on my next month bill, I used to pay 5 per month but my new bill came as 26 pound, I was supposed to pay 5 pounds for full 18 months of my contract. Can some one please rectify my bill or call me please as I tried to contact customer service but customer services disconnect my call as they were unable to answer my call. This is really poor service. It is difficult situation for everyone and I am unable to pay extra charges.
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 25,055
Thanks: 4,573
Fixes: 1,165
Registered: ‎11-01-2008

Re: Extra unknown charges on my bill


Moderators Note


This topic has been moved from Chat to My Account / Billing

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gleneagles
Community Veteran
Posts: 10,692
Thanks: 2,209
Fixes: 16
Registered: ‎02-08-2007

Re: Extra unknown charges on my bill

When you joined PN they would have sent you a email confirming the cost of the service you agreed to.....what does that email say......unless your contract has ended which is another matter

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