Extra charges nearly 30 pounds?

[#1]

Hi, I'm at the end of my 14 day grace period and due to corona virus was unable to pay in time, I am willing to set the bill straight but I will not pay the extra 15 to 20 pounds please investigate this and change my bill accordingly 

Thank you 

[#2]

Hi @phaethe2nd,

I'm very sorry for the delay in getting back to you on here. Having checked your account, I can see that you have now discussed this with our customer service team and your account is fully up to date.