Plusnet recently informed us that during the present crisis all limited accounts would not be charged extra for exceeding monthly broadband limits.
I have received an email from PN informing me that I am approaching my limit and if it is exceeded you would add further usage and charge an additional £5. Why is this?
Also on my last bill you charged me extra also for exceeding my limit. Could you please look into this for me?
What we can do to help you
We only sell unlimited broadband plans, so being online more is not a problem. You might have one of our older broadband plans with capped usage, but don’t worry you won’t get any additional data charges during this time. And we’ll let you know if thischanges.