Explanation for payment request when i am no longer a plusnet customer

[#1]

I am receiving a bill that tells me services are suspended until paid - I am NO longer a customer and have had numerous conversations with plusnet to confirm this . Please explain this before suggesting you will be charging me admin fees on top of a service I am no longer receiving

[#2]

Hi there, I'm unsure what we've advised when you called but due to the proximity of the payment being due being so close to your transfer to another provider the payment is relevant. 

[#3]

This does not explain why I owe just short of my usual monthly payment for just four days of use

[#4]

Thanks for getting back to us.

I've had a look into this and I've added a reply onto a support ticket https://www.plus.net/wizard/?p=view_question&id=193027687 which I hope helps resolve this.