cancel
Showing results for 
Search instead for 
Did you mean: 

Explanation for payment request when i am no longer a plusnet customer

Highlighted
Sara82
Hooked
Posts: 9
Registered: ‎19-07-2017

Explanation for payment request when i am no longer a plusnet customer

I am receiving a bill that tells me services are suspended until paid - I am NO longer a customer and have had numerous conversations with plusnet to confirm this . Please explain this before suggesting you will be charging me admin fees on top of a service I am no longer receiving
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 14,524
Thanks: 352
Fixes: 98
Registered: ‎27-04-2007

Re: Explanation for payment request when i am no longer a plusnet customer

Hi there, I'm unsure what we've advised when you called but due to the proximity of the payment being due being so close to your transfer to another provider the payment is relevant. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Sara82
Hooked
Posts: 9
Registered: ‎19-07-2017

Re: Explanation for payment request when i am no longer a plusnet customer

This does not explain why I owe just short of my usual monthly payment for just four days of use
Plusnet Help Team
Plusnet Help Team
Posts: 13,821
Thanks: 4,284
Fixes: 687
Registered: ‎21-04-2017

Re: Explanation for payment request when i am no longer a plusnet customer

Thanks for getting back to us.

I've had a look into this and I've added a reply onto a support ticket https://www.plus.net/wizard/?p=view_question&id=193027687 which I hope helps resolve this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team