Experience of referring
Regarding your loss of sync (yeah I know this is a bit off topic, but I want to try and help out!! ;)) I too had the same problems that you've been having until the end of April when me and another friend I'd referred were both suffering the same problem. As we both use the same exchange we thought that was where the problem was, but it wasn't.
I'd keep getting packet loss during games, and eventually the router made it appear as if the connection was still up, but the download/data transfer speeds dropped to be that slow, that it would have been faster on Dial Up!
I started to do some investigations in to whether it was my router or the line. I ensured all the house phone wiring was correct, replaced filters etc but still had the same problem.
So I installed a program called RouterStats which is geared up for my Netgear DG834GT. I noticed that at the time when the line dropped, the downstream SNR margin dropped to under 4db. It remained at this level until I rebooted the router. After a reboot, the line re-sync'd at a lower value so that the SNR margin could remain at a higher value. It was my understanding though that the router should be making these changes seamlessly without causing me to have to reboot the router. So after a week or so of testing at PN's end, my mate had a breakthrough with PN support. they did the following:
[INTERNAL]
15 - SNR Change & Interleaving ON
When I asked them to do the same to my account, I also had a much more stable line. Since the 25th April my line has been the most stable it has ever been since I moved to 8MB ADSL. Ok, when I'm playing online games, I now get pings 20ms higher than before, but it's nothing that makes any difference to the way I play!!
(Badly!!!)
I'd suggest asking support to do the same on your account and see if you have any success.
Hope that info might help, and if not, then I just rambled on for nothing. lol!
Cheers
Adrian
I'd keep getting packet loss during games, and eventually the router made it appear as if the connection was still up, but the download/data transfer speeds dropped to be that slow, that it would have been faster on Dial Up!
I started to do some investigations in to whether it was my router or the line. I ensured all the house phone wiring was correct, replaced filters etc but still had the same problem.
So I installed a program called RouterStats which is geared up for my Netgear DG834GT. I noticed that at the time when the line dropped, the downstream SNR margin dropped to under 4db. It remained at this level until I rebooted the router. After a reboot, the line re-sync'd at a lower value so that the SNR margin could remain at a higher value. It was my understanding though that the router should be making these changes seamlessly without causing me to have to reboot the router. So after a week or so of testing at PN's end, my mate had a breakthrough with PN support. they did the following:
[INTERNAL]
15 - SNR Change & Interleaving ON
When I asked them to do the same to my account, I also had a much more stable line. Since the 25th April my line has been the most stable it has ever been since I moved to 8MB ADSL. Ok, when I'm playing online games, I now get pings 20ms higher than before, but it's nothing that makes any difference to the way I play!!
(Badly!!!) I'd suggest asking support to do the same on your account and see if you have any success.
Hope that info might help, and if not, then I just rambled on for nothing. lol!
Cheers
Adrian
Hello everyone.
I have been a referer for many years both through business and personal referals. Why have I refered Plusnet?
Well it has been my experience that Plusnet have been the most "Open & Honest" ISP that I have ever come accross and I have dealt with many. Yes they have had their problems but they are quick to admit them and quick in most cases to resolve them. We are usually told exactly what is going on and when it is going on. Very few ISP's post this kind of information.
As a "referer" when a friend, family member, neighbour or business contacts me with a problem I can usually log on to the portal check for problem issues, if necessary follow it up with a question to support and resolve their query quickly. I have never been able to do this with any other ISP.
To this end I have no problem reccomending Plusnet..... However we all have are gripes and I have read quite a few in these threads, some worthy and some not, but I do hope the Plusnet team take them on board.
Plusnet should remember that we as referers are valued customers, referals are what grows the customer base. I said earlier that I have no problem refering Plusnet but please give us the tools and the products that we can refer knowing that the new customer is going to be a happy customer and not have them coming back at us shouting and roaring for refering them in the first place.
Lets remember that as the referer we are the first point of contact the customer has before they considder contacting support. We get it in the neck first "well you told me to join Plusnet". We basically are the frontline soldiers who in a lot of cases shield the Customer Support Team from an onslaught of wrath when things go wrong.
I thankfully have refered many, who are happy customers
but Plusnet,
please look at the basic issues to help us refer an excellent product, not a product that stumbles at the first hurdle.... The delivery and connection of the product.
This is the first contact a potential customer has with Plusnet, it needs to go smoothly, the new customer needs to be confident in the product they have signed up for. I have had few problems in the past and more recently no problems with new connections but I have encountered problems with hardware ordered as part of the customers new package. It is a problem and basically a stumble at the first hurdle when a new customer has a connection but no hardware with which to connect and in some cases waits two weeks to receive it.
Who gets shouted at when the hardware dosn't arrive..... you got it, The referer. It's always our fault.
Tidy up the basics and give us the products that we can rely on 100% and have faith in so that we can continue refering.
As I said previously most of my referal customers are happy ones..... lets get a few more, Plusnet will make their money and of course the important bit we the referers will get our wee wack.
Keep up the good work, but make it work.
I have been a referer for many years both through business and personal referals. Why have I refered Plusnet?
Well it has been my experience that Plusnet have been the most "Open & Honest" ISP that I have ever come accross and I have dealt with many. Yes they have had their problems but they are quick to admit them and quick in most cases to resolve them. We are usually told exactly what is going on and when it is going on. Very few ISP's post this kind of information.
As a "referer" when a friend, family member, neighbour or business contacts me with a problem I can usually log on to the portal check for problem issues, if necessary follow it up with a question to support and resolve their query quickly. I have never been able to do this with any other ISP.
To this end I have no problem reccomending Plusnet..... However we all have are gripes and I have read quite a few in these threads, some worthy and some not, but I do hope the Plusnet team take them on board.
Plusnet should remember that we as referers are valued customers, referals are what grows the customer base. I said earlier that I have no problem refering Plusnet but please give us the tools and the products that we can refer knowing that the new customer is going to be a happy customer and not have them coming back at us shouting and roaring for refering them in the first place.
Lets remember that as the referer we are the first point of contact the customer has before they considder contacting support. We get it in the neck first "well you told me to join Plusnet". We basically are the frontline soldiers who in a lot of cases shield the Customer Support Team from an onslaught of wrath when things go wrong.
I thankfully have refered many, who are happy customers
but Plusnet,please look at the basic issues to help us refer an excellent product, not a product that stumbles at the first hurdle.... The delivery and connection of the product.
This is the first contact a potential customer has with Plusnet, it needs to go smoothly, the new customer needs to be confident in the product they have signed up for. I have had few problems in the past and more recently no problems with new connections but I have encountered problems with hardware ordered as part of the customers new package. It is a problem and basically a stumble at the first hurdle when a new customer has a connection but no hardware with which to connect and in some cases waits two weeks to receive it.
Who gets shouted at when the hardware dosn't arrive..... you got it, The referer. It's always our fault.
Tidy up the basics and give us the products that we can rely on 100% and have faith in so that we can continue refering.
As I said previously most of my referal customers are happy ones..... lets get a few more, Plusnet will make their money and of course the important bit we the referers will get our wee wack.
Keep up the good work, but make it work.