Existing customer wanting to change policy
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Existing customer wanting to change policy
30-05-2014 2:07 PM
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Is it possible that my account be updated so that I pay £14.50 line rental & £3.49 broadband?
Are there any extra charges or downsides that I should be aware of?
Many thanks
Re: Existing customer wanting to change policy
30-05-2014 2:12 PM
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0845 140 6002
0330 123 9197
Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
Saturday: 9.00am - 5.30pm
Re: Existing customer wanting to change policy
30-05-2014 2:28 PM
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I'm not giving up hope just yet...
Re: Existing customer wanting to change policy
30-05-2014 3:38 PM
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Re: Existing customer wanting to change policy
31-05-2014 11:36 AM
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Re: Existing customer wanting to change policy
31-05-2014 2:01 PM
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Unlimited broadband from £3.49 a month for the first 12 months then £9.99 a month when you take line rental – 12 month contract:
•This offer is available to new Plusnet customers signing up from plus.net or by calling Plusnet between 7th May and 8th July 2014.
Typical of so many firms PN try to attract new customers with cheap offers at the expense of existing ones. As Oldjim said your best bet is to phone customer options and hope to get a decent offer.
Re: Existing customer wanting to change policy
02-06-2014 5:37 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Existing customer wanting to change policy
02-06-2014 6:09 PM
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Re: Existing customer wanting to change policy
02-06-2014 6:11 PM
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Re: Existing customer wanting to change policy
02-06-2014 6:28 PM
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Quote from: wivenhoe1 ...but he wasn't very keen or happy. He is considering TalkTalk instead. Silly of PlusNet to lose customers this way.
What's the problem? Nothing silly here from PN, in fact quite the opposite - the rules are quite clear, those new price deals are for new customers only. However PN is mindful about trying to keep customers who are thinking of leaving; they are able to ask COTS (the people you need to call to end your service with PN) if they could also do a deal for them too. The worse that is going to happen (for the sake of asking) is you get told "No"... but I'd guess that is quite unlikely.
For goodness sake, if he's got a PN phone line as well, he won't even pay for the phone call.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Existing customer wanting to change policy
02-06-2014 7:54 PM
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If the COT can offer a discount almost certainly this will require a new contract to be started.
Re: Existing customer wanting to change policy
03-06-2014 5:42 PM
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Quote from: Oldjim Better tell him that going to TalkTalk will mean a £35 cancellation charge
While plusnet have this penalty clause in their contracts, if your on a plusnet high cost exchange ( market 1 ) and the likes of talk talk have un bundled the exchange then even after taking into account the plusnet penalty Talk Talk would still be significantly cheaper year on year.
There are supposed to be some new packages announced next week (10th ) so it may be worth waiting a little while to see if plusnet will be competitive, and will lower their prices if not then get ready to move on.
At the moment im not convinced.
Re: Existing customer wanting to change policy
03-06-2014 6:22 PM
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Re: Existing customer wanting to change policy
05-06-2014 5:33 PM
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Quote from: pint
Quote from: Oldjim Better tell him that going to TalkTalk will mean a £35 cancellation charge
While plusnet have this penalty clause in their contracts, if your on a plusnet high cost exchange ( market 1 ) and the likes of talk talk have un bundled the exchange then even after taking into account the plusnet penalty Talk Talk would still be significantly cheaper year on year.
There are supposed to be some new packages announced next week (10th ) so it may be worth waiting a little while to see if plusnet will be competitive, and will lower their prices if not then get ready to move on.
At the moment im not convinced.
This is exactly what he is thinking. It is up to him, I'll let you know what he does...
Re: Existing customer wanting to change policy
09-06-2014 5:52 PM
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Don't get me started on their Customer Un service
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