Existing customer deal/offer

[#1]

 My fibre deal is due to renew this month and not given any offer as a existing customer.

I pay £23.50 and only given 50p discount per month for new contract lolzz.

Better to move out with other provider and get some cashback also.

They don't care about their existing customers.

[#2]

Hi @aafzal 

I'm sorry to hear you think this. 

I'm afraid that we are unable to discuss contracts or discounts on new contracts via the forums, unfortunately. 

I would advise getting in contact with our Customer Options team regarding this as they are the department who can provide all relevant information about your ongoing contracts and discounts. 

Telephone number: 0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline)

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

Thanks, 

MoR
 

[#3]

@aafzal 

New customer deal is £23,50 so what is the problem?

[#4]

@aafzal 

Don't forget that price includes the line rental.

[#5]

Moderators Note

This topic has been moved from Fibre to My Account / Billing.