Existing Customer Email offer for Fibre - A few questions please.
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Re: Existing Customer Email offer for Fibre - A few questions please.
07-04-2018 8:45 PM
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Alternatively if you change the username to the format of yourusername@plusdsl.net (Unless you’ve got a force9 account then I believe it’ll be @f9.co.uk) then use your account password, you should be able to connect.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Existing Customer Email offer for Fibre - A few questions please.
07-04-2018 8:50 PM
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Mustrum - thank you. sorted, it was exactly that. as I suspected but I didn't know how to correct it.
Anoush - I did try the reset button but nothing seemed to happen, I didn't hold it for 20 secs though, about 5 - 10. should the lights change to say the reset is happening? im not trying again, everything appears sorted
just to play the Fibre waiting game now.
Re: Existing Customer Email offer for Fibre - A few questions please.
07-04-2018 8:51 PM
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p.s this is exactly why I have stayed with plusnet for 10+ years. rarely needed to make contact but when I have for whatever reason things get sorted.
thanks to all.
Re: Existing Customer Email offer for Fibre - A few questions please.
09-04-2018 10:38 AM
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Glad to hear that @monkeyexpressPF
Let us know if you need any further help.
Re: Existing Customer Email offer for Fibre - A few questions please.
20-04-2018 8:29 AM
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hello.
its the 20th, the day I should be upgraded. I have received an email from Plusnet during the night saying "Your broadband product change is now complete". my line speed is still on "up to 8mb" speeds. is this the correct procedure and the line will go live later?
also just checking my account I cant see any mention of the cost being the reduced offer cost. does that just get applied on a per invoice basis and is reduced to the offer price per month?
thank you.
Re: Existing Customer Email offer for Fibre - A few questions please.
20-04-2018 12:31 PM
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I have received an email from Plusnet during the night saying "Your broadband product change is now complete". my line speed is still on "up to 8mb" speeds. is this the correct procedure and the line will go live later?
Yep, that's right.
also just checking my account I cant see any mention of the cost being the reduced offer cost. does that just get applied on a per invoice basis and is reduced to the offer price per month?
Yeah we've applied discounts to each invoice for the length of your new contract.
I don't think these discounts are reflected in your account on your side.
Let us know how it goes.
Re: Existing Customer Email offer for Fibre - A few questions please.
20-04-2018 3:29 PM
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woooossshhh...
all up and running. a quick test shows 37.7 up and 7.7 down (whatever that means) but its big numbers to me
thanks for the support on this thread. off to upload some photos that I've been putting off for months.
thanks.
Re: Existing Customer Email offer for Fibre - A few questions please.
20-04-2018 3:36 PM
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Re: Existing Customer Email offer for Fibre - A few questions please.
20-04-2018 11:09 PM
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@monkeyexpressPF wrote:
woooossshhh...
all up and running. a quick test shows 37.7 up and 7.7 down (whatever that means) but its big numbers to me
Are you sure you haven't got your UP and DOWN reversed?
Re: Existing Customer Email offer for Fibre - A few questions please.
21-04-2018 8:34 AM
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indeed.
Re: Existing Customer Email offer for Fibre - A few questions please.
15-05-2018 11:24 AM
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everything running great. don't wish to sound petty but having just received this months invoice I see a couple of call charges that appear to be from the day I was updated to Fibre and to a number that appears to be openreach related.
if I'm wrong then apologies but it this is the case can I get the charges refunded?
thank you.
02087599036 | 20/04/2018 13:59:49 | 00:02:00 | £0.47 | |
02087599036 | 20/04/2018 13:59:25 | 00:01:00 |
£0.34 |
Re: Existing Customer Email offer for Fibre - A few questions please.
16-05-2018 5:23 PM
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I'm glad to hear your new fibre connection is running OK.
From a Google search of that number it appears it's used by an engineer to dial home to test a phone line.
I'll make sure your call charges from that day are refunded once your invoice clears.
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