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Exceeded Usage - Will I still be billed for my "free" hours?

strawberrisc
Newbie
Posts: 5
Registered: ‎19-02-2011

Exceeded Usage - Will I still be billed for my "free" hours?

Hello forum!  Smiley
I am on an old package with Plusnet which I have just upgraded - though this won't come into effect until my next billing date.
I've hammered my free usage amount so am currently being billed for all the extra gb's used.
My free period is from midnight to 8am.
My question is - if I download anything between these hours, will I still be charged?
Thanks in advance!!
9 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Exceeded Usage - Will I still be billed for my "free" hours?

Welcome to the Forum
they are free and not counted , have you have overshot in your paid period
see here https://portal.plus.net/view_my_broadband_usage/index.php
strawberrisc
Newbie
Posts: 5
Registered: ‎19-02-2011

Re: Exceeded Usage - Will I still be billed for my "free" hours?

Ohhh yes I have!! I should have upgraded ages ago but I've only just got round to it!
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Exceeded Usage - Will I still be billed for my "free" hours?

well your first post doesnt read correct, you have said you are paying extra for the Free, - it is FREE and not paid for
strawberrisc
Newbie
Posts: 5
Registered: ‎19-02-2011

Re: Exceeded Usage - Will I still be billed for my "free" hours?

My first post doesn't read correctly.
I've used my free allowance during my peak times so anything I use now during peak times, I am billed for.
I was checking that if I download anything during off-peak, it will still be free.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Exceeded Usage - Will I still be billed for my "free" hours?

Quote
I've used my free allowance during my peak times

you have an allowance during the peak time, and you pay for that with your broad band fee, it is not free - every thing between midnight and 8 am is free and has no allowance.
Its a question of terminology
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Exceeded Usage - Will I still be billed for my "free" hours?

As you are on an old product I assume it is the one where there was a defined allowance at peak time and a separate allowance for off peak.
Strictly speaking the off-peak isn't free.
Whether the two allowances are independent in the way you hope I have no idea.
Can you advise which product are you on at present
strawberrisc
Newbie
Posts: 5
Registered: ‎19-02-2011

Re: Exceeded Usage - Will I still be billed for my "free" hours?

Hi OldJim!  Smiley
I am on the PlusNet Broadband Your Way Option 1 (Monthly Contract)!
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Exceeded Usage - Will I still be billed for my "free" hours?

On that product as far as I can see you don't have a free allowance limit so you can't have used it.
Therefore any usage in the free period won't be counted and won't be charged
strawberrisc
Newbie
Posts: 5
Registered: ‎19-02-2011

Re: Exceeded Usage - Will I still be billed for my "free" hours?

Thanks OJ!