Exceeded Usage - Will I still be billed for my "free" hours?
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Exceeded Usage - Will I still be billed for my "free" hours?
19-02-2011 8:37 AM
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I am on an old package with Plusnet which I have just upgraded - though this won't come into effect until my next billing date.
I've hammered my free usage amount so am currently being billed for all the extra gb's used.
My free period is from midnight to 8am.
My question is - if I download anything between these hours, will I still be charged?
Thanks in advance!!
Re: Exceeded Usage - Will I still be billed for my "free" hours?
19-02-2011 8:46 AM
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they are free and not counted , have you have overshot in your paid period
see here https://portal.plus.net/view_my_broadband_usage/index.php
Re: Exceeded Usage - Will I still be billed for my "free" hours?
19-02-2011 8:48 AM
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Re: Exceeded Usage - Will I still be billed for my "free" hours?
19-02-2011 8:50 AM
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Re: Exceeded Usage - Will I still be billed for my "free" hours?
19-02-2011 9:01 AM
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I've used my free allowance during my peak times so anything I use now during peak times, I am billed for.
I was checking that if I download anything during off-peak, it will still be free.
Re: Exceeded Usage - Will I still be billed for my "free" hours?
19-02-2011 9:08 AM
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Quote I've used my free allowance during my peak times
you have an allowance during the peak time, and you pay for that with your broad band fee, it is not free - every thing between midnight and 8 am is free and has no allowance.
Its a question of terminology
Re: Exceeded Usage - Will I still be billed for my "free" hours?
19-02-2011 10:43 AM
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Strictly speaking the off-peak isn't free.
Whether the two allowances are independent in the way you hope I have no idea.
Can you advise which product are you on at present
Re: Exceeded Usage - Will I still be billed for my "free" hours?
19-02-2011 11:38 AM
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I am on the PlusNet Broadband Your Way Option 1 (Monthly Contract)!
Re: Exceeded Usage - Will I still be billed for my "free" hours?
19-02-2011 11:54 AM
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Therefore any usage in the free period won't be counted and won't be charged
Re: Exceeded Usage - Will I still be billed for my "free" hours?
19-02-2011 12:08 PM
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