Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Evening and weekend call charges
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Evening and weekend call charges
Evening and weekend call charges
27-06-2012 10:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am on an evening and weekend free call package which is supposed to be free after 7pm but whenever I make a landline call just before 7pm and talk till 7:15 the whole call is billed at before 7pm rate. If it is free after 7 then why aren't the 15 minutes used after 7 free and just the ones before 7 billed?
Message 1 of 4
(1,399 Views)
3 REPLIES 3
Re: Evening and weekend call charges
28-06-2012 12:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That is not how the PlusNet / BT System works, to get a Free call you must Phone who ever after 19:00 for up to 59 minutes or you will be billed for the whole call.
Hope that helps.
Hope that helps.
Message 2 of 4
(730 Views)
Re: Evening and weekend call charges
28-06-2012 9:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not according to the T's&C's MC which can be found under Legal, here in the section marked Call charges for Plusnet Talk Calling Plans in paragraph 6.
This is the way I've always believed the charging to work (and for most providers). The only difference being if you start a call in the inclusive period and run into the charging period, you don't get charged a set up fee, and that is the way it has worked for me in the past, albeit some while ago.
This is the way I've always believed the charging to work (and for most providers). The only difference being if you start a call in the inclusive period and run into the charging period, you don't get charged a set up fee, and that is the way it has worked for me in the past, albeit some while ago.
Message 3 of 4
(730 Views)
Re: Evening and weekend call charges
28-06-2012 9:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Midnight That is not how the PlusNet / BT System works, to get a Free call you must Phone who ever after 19:00 for up to 59 minutes or you will be billed for the whole call.
That's not correct.
@XRN - You haven't been charged for the full duration of the call.
Message 4 of 4
(730 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Evening and weekend call charges