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Error

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Newbie
Posts: 3
Registered: ‎04-08-2020

Error

I have had repeated issues with plusnet. I am still receiving texts saying that I am leaving the broadband, even though I'm not. I have already received one today and called the operator to deal with it. It's happened again and now the lines are closed due to a high volume. There have been repeated issues now with my account.
2 REPLIES 2
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Aspiring Pro
Posts: 178
Thanks: 44
Fixes: 2
Registered: ‎20-04-2020

Re: Error

@Aljmuir 

Welcome to the forums.

Are you certain these Texts are actually from Plusnet? How did you call the operator, hopefully by not pressing a number from the text?  Did you contact Plusnet via the contact phone number on the website?

This could be sadly a well known scam still doing the rounds claiming your broadband will be disconnected in 24 hours etc, we have had repeated calls about this but they are not from Plusnet

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Plusnet Help Team
Plusnet Help Team
Posts: 17,718
Thanks: 5,567
Fixes: 943
Registered: ‎21-04-2017

Re: Error

Thanks for getting in touch @Aljmuir 

I can see the order another provider has placed to takeover your line is in the process of being cancelled on the back of your conversation with an adviser on Friday. This should hopefully be sorted within the next 24-48 hours.

I'll check back on Wednesday to make sure that's resolved or to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team