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Error when trying to upgrade

MK2
Dabbler
Posts: 17
Registered: 03-01-2011

Error when trying to upgrade

I'm considering upgrading my account from 'value' to 'extra'. When I attempt to do this via the 'upgrade' option on the portal I receive this error message.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 198
Fixes: 62
Registered: 27-04-2007

Re: Error when trying to upgrade

I've just tried the upgrade from this side and it went through fine. So you should be upgraded to extra on the next billing date. Sorry for the extra (no pun intended) hassle. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
MK2
Dabbler
Posts: 17
Registered: 03-01-2011

Re: Error when trying to upgrade

Thanks Adam. Just tried  and indeed it is now working  -  I added a second credit card earlier on ... maybe that did the trick.  Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 198
Fixes: 62
Registered: 27-04-2007

Re: Error when trying to upgrade

No probs MK2,
Quote
I added a second credit card earlier on ... maybe that did the trick
I can't see why it would but glad that's sorted either way Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team