Error when clicking upgrades
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Error when clicking upgrades
17-08-2020 1:52 PM
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When I try to click the upgrades page I get an error on the page;
"You can't change your products for the moment, you have an order which is currently being processed. Please try again later."
I do not currently have an order pending!
Any help appreciated
thanks
Re: Error when clicking upgrades
17-08-2020 4:22 PM
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Welcome to the forums.
Sadly this is a common issue on the website. Sometimes using a different browser will get pass the issue. But unlikely.
You will have to hope a PN staffer picks this one up and clears the issue.
Re: Error when clicking upgrades
06-11-2020 3:30 PM
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This is still an issue to be resolved. I cannot renew my deal online until this is fixed.
Can a PlusNet Staff member have a look?
Re: Error when clicking upgrades
06-11-2020 3:40 PM
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Hey @KyleB, thanks for getting in touch.
I'm sorry to read you're having trouble renewing your agreement online, checking from this side there doesn't appear to be the any errors to clear. In this case I'd suggest ringing through to our Options team on 0800 013 2632 and they'll be able to discuss renewal options with you - it might also be worth looking at comparison sites such as MSE, comparethemarket.com for a rough guide on prices, you can mention these to our Options team who can look to either match or get as close as possible in price to it.
Thanks.
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