Error on my account
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- Re: Error on my account
20-02-2021 7:50 PM
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Sorry if this has been posted elsewhere but I'm 93 and not great at the internet (my nephew is assisting me). I have a message on my account that says "An error has occurred. You cannot make any changes to your account while there is a phone order in progress."
I don't know what this relates to because I haven't had any problems since last May when I needed my phone line fixed but this was resolved. I would like to make changes to my home phone set up as well as renew my contract but I am unable to do anything because of this error message.
Please could you look into this for me. I see others have managed to have similar issues resolved so grateful if you could resolve for me too. Thank you.
Fixed! Go to the fix.
Re: Error on my account
21-02-2021 7:58 AM
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Thanks for your post @winnie710
I've fixed the problem for you now by activating your call features.
Voicemail, Call Protect and Caller Display should be working within 2 hours.
Let us know if there are further issues or anything else you'd need help with.
Re: Error on my account
21-02-2021 11:43 AM
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Re: Error on my account
21-02-2021 11:47 AM
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Re: Error on my account
21-02-2021 12:00 PM - edited 21-02-2021 12:04 PM
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Thank you. The error message is still showing on broadband/phone account. I still can't do anything without this message being cleared.
I want to renew my contract tas my recent bill says that I'm paying too much. However, I don't seem to be able to do this online due to this message showing on my account.
Re: Error on my account
21-02-2021 12:04 PM - edited 21-02-2021 12:05 PM
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The error message was showing again because I put through a request to remove voicemail.
I can see voicemail's now been switched off so I've updated the call features on your account.
Let me know if there's anything else you'd need help with
Re: Error on my account
21-02-2021 12:25 PM
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One last question. With Plusnet Call Protect, does this continue to work even though I have switched off the Plusnet voicemail feature?
Re: Error on my account
21-02-2021 12:54 PM
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Re: Error on my account
21-02-2021 1:00 PM
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Thank you for your help. I've just been able to renew my contract which has now brought a new error message on my account. I understand why this one is there but I assume it will clear once Plusnet have processed the request. How long does that usually take out of interest (i.e. when will the new error message clear)?
21-02-2021 1:07 PM
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Thanks for getting back to me @winnie710
Cool. No problem, the new error message should clear on the 8th when your new contract begins.
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