Error on bill

[#1]

Hi

Can a member of Plusnet staff please check my bill.

On the my latest bill dated 3/11/2019 I have been charged £1.90 for line rental but I paid for linesave on 9/112019 it should renew 2/12/2019.

On 25/11/2019 I used to special offer on the Member's page to upgrade to Unlimited Fibre Extra at £10 per month for 18 months but the December bill shows a broadband charge of £15.99 for the period 3/11/2019 to 2/12/2010.

Regards

David

[#2]

Hi @DavidB2

Thanks for raising this - could you please provide your account username via a PM and either myself or one of my colleagues will take a look at this for you? - just drop us a line when you've sent the PM.

Thanks.

[#3]

PM sent

[#4 · Accepted solution]

Hi @DavidB2, thanks for getting back to us.
I've looked into both your most recent and previous invoice and although I can't confirm account specifics via this support channel I've raised a ticket on your account with the information which can be seen here
I hope this helps and please do get back to us if there's anything else we can help with.

[#5]

Thanks for your clarification.

It was my fault I jumped the gun on looking at where it said last bill and it was the November one, I was thinking it was December.

Thanks for putting the line rental correction through.

Regards

David