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Error on bill

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DavidB2
Newbie
Posts: 3
Registered: ‎03-12-2019

Error on bill

Hi

Can a member of Plusnet staff please check my bill.

On the my latest bill dated 3/11/2019 I have been charged £1.90 for line rental but I paid for linesave on 9/112019 it should renew 2/12/2019.

On 25/11/2019 I used to special offer on the Member's page to upgrade to Unlimited Fibre Extra at £10 per month for 18 months but the December bill shows a broadband charge of £15.99 for the period 3/11/2019 to 2/12/2010.

Regards

David

 

 

4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 1,411
Thanks: 132
Fixes: 56
Registered: ‎06-08-2018

Re: Error on bill

 

Hi @DavidB2

 

Thanks for raising this - could you please provide your account username via a PM and either myself or one of my colleagues will take a look at this for you? - just drop us a line when you've sent the PM.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


DavidB2
Newbie
Posts: 3
Registered: ‎03-12-2019

Re: Error on bill

PM sent

Plusnet Help Team
Plusnet Help Team
Posts: 609
Thanks: 114
Fixes: 33
Registered: ‎24-04-2017

Re: Error on bill

Fix

Hi @DavidB2, thanks for getting back to us.
I've looked into both your most recent and previous invoice and although I can't confirm account specifics via this support channel I've raised a ticket on your account with the information which can be seen here
I hope this helps and please do get back to us if there's anything else we can help with.

 Ben Devine
 Plusnet Help Team
DavidB2
Newbie
Posts: 3
Registered: ‎03-12-2019

Re: Error on bill

Thanks for your clarification.

It was my fault I jumped the gun on looking at where it said last bill and it was the November one, I was thinking it was December.

Thanks for putting the line rental correction through.

Regards

David