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Error on account - Order being processed please try again later

jowill89
Newbie
Posts: 1
Registered: ‎03-07-2025

Error on account - Order being processed please try again later

Does anyone know how to remove this error? As far as I know there is no order being processed on my account. Thanks in advance.

3 REPLIES 3
dvorak
Moderator
Moderator
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Thanks: 6,874
Fixes: 1,491
Registered: ‎11-01-2008

Re: Error on account - Order being processed please try again later


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
jab1
The Full Monty
Posts: 22,745
Thanks: 7,951
Fixes: 334
Registered: ‎24-02-2012

Re: Error on account - Order being processed please try again later

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault. Or you could try ringing customer Support.

Whichever it is, it needs sorting, but don't hold your breath.

John
Tina11192
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 290
Fixes: 18
Registered: ‎18-11-2024

Re: Error on account - Order being processed please try again later

@jowill89 Thank you for reaching out to us on our Community Forum, I hope you are well.

 

Having reviewed the account I can see that this has already been addressed, our apologies we did not get to this query on time.

 

Please let us know if there's anything else in the meantime

If this post resolved your issue please click the 'This fixed my problem' button
Cri Ignatti
Plusnet