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Error on First Bill!

FIXED
davannie
Hooked
Posts: 5
Thanks: 1
Fixes: 1
Registered: 26-05-2016

Error on First Bill!

I've just received my very first bill from Plusnet - I was expecting it to be £6 for the Anytime call package -as I paid my line rental saver - but it's over £24!!!!!! What is the £16.99 anytime charge?? i am really worried now

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Error on First Bill!

Hi @davannie welcome to the forums.

 

I'm really sorry to see you've been charged line rental despite paying for line rental saver.

 

Leave this with me and I'll make sure it's active on your account moving forward and also ensure the £16.99 line rental charge is refunded once the current payment clears.

 

Apologies for any inconvenience this has caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
davannie
Hooked
Posts: 5
Thanks: 1
Fixes: 1
Registered: 26-05-2016

Re: Error on First Bill!

Fix

wow that was easy - do i have to do anything else Harry

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Error on First Bill!

Nope, just leave it with me and I'll get it sorted for you Smiley

 

I'll leave an update on this ticket when I'm able to issue the refund.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team