cancel
Showing results for 
Search instead for 
Did you mean: 

Error message

Jan25
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-10-2022

Error message

I have been getting error message saying I can't change anything as I have a change in progress. I don't so how do I get it removed. Tried customer services, technical help and email but no joy so far. Feeling dejected. 

7 REPLIES 7
jab1
Legend
Posts: 16,597
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Error message

Welcome to the forums,  @Jan25 I'm afraid you will have to wait until one of the forum 'Help Team' see this topic. Unfortunately, the system is totally broken, and until (if ever) Plusnet acknowledge this, and sort it, this will always happen.

John
Baldrick1
Moderator
Moderator
Posts: 11,485
Thanks: 5,108
Fixes: 412
Registered: ‎30-06-2016

Re: Error message

Moderators Note

This topic has been moved from Home Phone to My Account/Billing

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Error message

Hi Jan25,

I think I've sorted this for you. Could you let me know if you have any further issues? Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Jan25
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-10-2022

Re: Error message

Thank you for trying to fix this but there is still an error message on my account both broadband and phone. There is no indication on my phone account page that I have been changed from line only to unlimited calls. I did receive a message by email that my plan had changed, but as I said, it is not showing in my account. 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Error message

The error message is only showing now because I've scheduled your new call plan to be activated on your next billing date. In this instance, the error suggesting a change in progress would be legitimately correct. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Jan25
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-10-2022

Re: Error message

Thank you so much for your help. I have been trying to get this sorted for weeks and you have managed it in a very short time. Sorry about confusion re ( new error message ). Hopefully it will be gone after beginning November. I will definitely use the forum again if I have a problem. Very grateful. J.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Error message

No problem at all @Jan25 and sorry for the struggle you’ve had getting this sorted.

Absolutely if there’s anything else I can help you with, feel free to let me know. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet