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Error message - product change in progress

kate123
Interested
Posts: 1
Registered: ‎06-04-2020

Error message - product change in progress

Good morning

My contract expires later this month and I tried to renew on the website with an offer that was emailed to me.  However, I received the following email message:

"An error has occurred

You can't change your products for the moment, you already have a product change in progress."

I tried to renew over ten days ago and this message has not changed since then.

Do you know why this has happened?

Many thanks.

Regards.

Katherine