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Error message - failed billing

novomax
Newbie
Posts: 1
Registered: 30-09-2017

Error message - failed billing

Moving house next week and staying temporary with relatives. Arranged to move to new contract once date is known.

Logging onto internet via google website and keep getting an error message - Error - the account has no invoice in failed billing. Cannot see any issue on account. Please advise? As do not want broadband cut off before agreed date.

 

2 REPLIES
Gel
Seasoned Pro
Posts: 1,515
Thanks: 154
Fixes: 12
Registered: 02-08-2007

Re: Error message - failed billing

Don't know why you posted in the ADSL thread initially; you need to contact PN via CHAT which is currently showing as available.
Plusnet Help Team
Plusnet Help Team
Posts: 7,317
Thanks: 2,081
Fixes: 367
Registered: 21-04-2017

Re: Error message - failed billing

Sorry to hear you're seeing this error message when trying to browse

Can you turn your router off for 65 minutes then back on, letting us know if that fixes the problem?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team