Error in billing

[#1]

Hi,

I switched over mid October from broadband with a 120Gb cap to unlimited fibre, this was completed promptly and on time.

The error is in the billing, this have not been updated to the new amount / account. For December and January I have received emails stating that I have gone over my allowance and will be charged extra.

Could some one look into this please.

Regard

Peter

[#2]

Hi @Cannonfodder10, thanks for getting in touch.

I am really sorry for the issues you have had with the messages you are receiving in relation to your old package. We are aware of a delay in some accounts changing over to the correct package but our Billing Department are actively working on a fix and any further updates in relation to this will be added to your account.

I do apologise for the inconvenience this is causing

[#3]

Hi abails0105, thank for letting me know.

[#4]

No problem Peter.

We'll sort this out as soon as we can.

In the interim I've raised a support ticket https://www.plus.net/wizard/?p=view_question&id=186198156 on your account to monitor this and we'll refund or credit you accordingly as you'd likely and incorrectly see extra usage charges on your next invoice.