Error in billing
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Error in billing
07-01-2019 8:45 AM
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Hi,
I switched over mid October from broadband with a 120Gb cap to unlimited fibre, this was completed promptly and on time.
The error is in the billing, this have not been updated to the new amount / account. For December and January I have received emails stating that I have gone over my allowance and will be charged extra.
Could some one look into this please.
Regard
Peter
Re: Error in billing
07-01-2019 11:14 AM
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Hi @Cannonfodder10, thanks for getting in touch.
I am really sorry for the issues you have had with the messages you are receiving in relation to your old package. We are aware of a delay in some accounts changing over to the correct package but our Billing Department are actively working on a fix and any further updates in relation to this will be added to your account.
I do apologise for the inconvenience this is causing
Re: Error in billing
07-01-2019 7:42 PM
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Re: Error in billing
07-01-2019 9:21 PM
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No problem Peter.
We'll sort this out as soon as we can.
In the interim I've raised a support ticket https://www.plus.net/wizard/?p=view_question&id=186198156 on your account to monitor this and we'll refund or credit you accordingly as you'd likely and incorrectly see extra usage charges on your next invoice.
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