Error: You can't change your products for the moment, you already have a product change in progress.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Error: You can't change your products for the ...
Error: You can't change your products for the moment, you already have a product change in progress.
06-10-2020 9:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Last week I opted to renew my contract - however, when I go into my account now I see this error... been like this since last week.
An error has occurred
You can't change your products for the moment, you already have a product change in progress.
I need this reviewed ASAP and my account back to normal so I can see the full status.
It looks like it can only be done with intervention on your staffs end.
Need this done ASAP
Thanks
Gareth
Re: Error: You can't change your products for the moment, you already have a product change in progr
06-10-2020 9:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sounds like your new contract may not have started yet? Did you receive a date by email when the contract would begin from? Generally they’re from the next bill date from what I’ve seen.
Re: Error: You can't change your products for the moment, you already have a product change in progr
06-10-2020 2:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From what I've read on other forum posts - this is not a normal message and requires the admin team to intervene and correct it....
hence reaching out for an admin member to do so.
Thanks
Re: Error: You can't change your products for the moment, you already have a product change in progr
06-10-2020 6:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think it’s a generic error that can cover a range of scenarios including if you legitimately have an order or contract change in progress.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Error: You can't change your products for the ...